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Sesión 06: Dominio 1: El cliente de la Era digital, parte 1
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Sesión 06: Dominio 1: El cliente de la Era digital, parte 1

Understanding Digital Transformation: The Customer's Role

The Importance of the Customer in Digital Transformation

  • The first domain of digital transformation is centered around the customer, who is the recipient of value generated through business efforts.
  • In today's business landscape, customer centricity has become a focal point, contrasting with previous analog approaches that viewed customers as a mass market.
Playlists: Módulo 3: Transformación Digital
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Dirigido por Mgtr. Efrén Avilés M., Coordinador Impulso Ecotec @efrenavilesm