MVI 0022

Conflict Management and Resolution: Understanding Key Concepts

Definitions of Conflict Management vs. Resolution

• Professor David Fabian R introduces the topic, emphasizing the subtle differences between conflict management and resolution.

• Conflict resolution involves finding a solution to a conflict with the expectation that it will not arise again, while conflict management acknowledges that issues may need ongoing adjustments.

• An example is provided where parents create a dishwashing schedule for siblings, illustrating resolution versus management expectations.

Perspectives on Conflict

• The professor encourages students to reflect on their perspectives of conflict, asking them to think of metaphors that describe it.

• Common metaphors discussed include war, games, debates, misunderstandings, and opportunities; these shape how individuals perceive conflicts.

• The importance of viewing conflict as transformative rather than win-lose is highlighted; this perspective fosters better relationships.

Negative Perspectives on Conflict

• Many people hold negative views about conflict; harmony is often seen as the norm while conflict is viewed as undesirable.

• The professor notes that experiencing arguments in relationships is common and necessary for healthy communication.

• Miscommunication can lead to conflicts; however, excessive communication can also be counterproductive.

Emotional Aspects of Conflict

• Conflicts often stem from personal issues or emotional responses such as fear or anger rather than inherent flaws in individuals involved.

• The notion that conflicts should always be polite and orderly is challenged; real-life conflicts are often chaotic and emotional.

Positive Approaches to Conflict

• Viewing conflict positively allows for growth and improvement in relationships; it's essential to recognize when disagreements occur naturally.

• Dr. Carol Dweck's concept of a growth mindset suggests seeing mistakes (including conflicts) as opportunities for learning and development.

Understanding Conflict as a Process

Phases of Conflict Episodes

Prelude to Conflict

• The prelude phase includes understanding the background context of the dispute—who is involved and what environments affect it.

Triggering Events

• Identifying specific triggering events helps clarify what initiated the conflict; multiple triggers may exist within one situation.

Initiation Phase

• This phase marks when both parties acknowledge they are in a conflict. Awareness from both sides is crucial for progression.

Differentiation Phase

• In this back-and-forth stage, competitive arguments can escalate if not managed properly. It may last days or even years without resolution.

Resolution Phase

• This phase concludes an episode but does not guarantee complete resolution. Unresolved issues may linger into future interactions.

Conclusion: Preparing for Discussions

Engaging with Content

• Professor Fabian invites students to engage further through discussion boards based on their experiences with positive and negative conflicts.