Upaya Pencegahan Stres Kerja dalam Implementasi K3 di Perusahaan

Upaya Pencegahan Stres Kerja dalam Implementasi K3 di Perusahaan

Understanding the Importance of K3 (Occupational Health and Safety)

Career Pathways in K3

  • The speaker emphasizes the significance of understanding K3, especially for those pursuing a career in this field. Questions are raised about future career aspirations, such as working with large companies or managing construction projects.

Certification Necessity

  • The certification for young construction safety experts is highlighted as essential, not just for knowledge enhancement but also as a mandatory requirement for construction projects according to policy Cat Dirjen No. 20 DJPPK 2004.

Learning Opportunities at MMS

  • Participants will learn from experienced practitioners at MMS and receive an official certificate from the Ministry of Manpower (Kemenaker RI). Practical materials that can be applied directly in the field are included.

Competitive Job Market

  • The program offers additional training through a safety boot camp lasting 10 days, along with 30 free certificates from MMS. This aims to prepare participants better for competitive job markets, particularly in oil and gas sectors.

Career Development Support

  • MMS provides guidance on creating standout CVs, interview techniques, and strategies to enter dream companies. Participants will join an alumni group with over 30,000 graduates who support each other professionally.

Engaging with Participants

Morning Greetings and Check-in

  • The moderator greets all attendees warmly and checks on their well-being while encouraging participation through chat interactions.

Attendance Confirmation

  • Attendees are asked to introduce themselves by typing their names and locations into the YouTube chat to foster community engagement during the session.

Diverse Participation Across Regions

  • Acknowledgment of participants joining from various regions across Indonesia showcases the widespread interest in K3 training programs offered by MMS.

Introduction to Fitur Leader Program

Program Overview

  • The moderator introduces the Fitur Leader Program as a free K3 training initiative by Mutiara Mutu Sertifikasi scheduled for June 20th.

Moderator's Role

  • Sasa serves as the moderator guiding participants through a two-hour exclusive class while ensuring everyone feels welcomed and engaged throughout the session.

Preparing for Future Leader Program

Readiness Check

  • Participants are encouraged to express their readiness for the Future Leader Program by responding positively in the chat, fostering enthusiasm among attendees before diving into content discussions.

Special Discounts for FLP Activities

Overview of Discounts Offered

  • A special discount of 200,000 IDR is available for all AK3U BNSP Exper Series training sessions scheduled for June 24 and July 8, specifically for offline classes.
  • An additional discount of 150,000 IDR applies to the POP Mining Specialist class on June 30 using the promo code "FLP Upskill Juni."
  • For AK3U Kemnaker classes in various cities (Surabaya, Malang, Jogja, Padang, Bekasi), a discount of 100,000 IDR is available with the promo code "FLP Kemnakar."

Important Promo Details

  • The promotions cannot be combined with other offers and are valid until July 4. Participants are encouraged to register promptly.
  • Attendees are invited to engage in the live chat during the session and share their experiences from previous classes.

Introduction to Mutiara Mutu Certification

Key Features of MMS

  • Mutiara Mutu Certification guarantees authenticity with certificates recognized by Kepnaker and BNSP; it holds ISO 9001:2015 certification.
  • Alumni statistics show that over 70% find employment within three months after completing their training at MMS.

Social Media Engagement

  • Participants are encouraged to follow Mutiara Mutu's social media channels (Instagram, TikTok, WhatsApp channel) for updates on FLP activities.

Free vs Paid Training Programs

Differences Between Training Types

  • The FLP program offers free training with an awareness certificate issued by MMS; however, this does not equate to BNSP or Kemnaker certifications.
  • Paid programs provide skill certificates essential for job applications and career advancement.

Certification Criteria

  • To receive a certificate from the FLP program, participants must achieve a score of at least 80 on attendance tasks.

Benefits of Choosing MMS

Unique Offerings from MMS

  • Participants pay once but gain access to multiple benefits including a bonus training session lasting ten days post-completion.
  • Comprehensive K3 documentation is provided along with basic firefighting and first aid training as part of offline courses.

Expert Involvement

  • Dr. Siska Widya Dewi Kusuma will lead discussions throughout the event focusing on health and safety topics relevant to participants.

Upcoming Training Opportunities

Available Courses

  • Various K3 specialist courses are offered online and offline through MMS catering to different professional needs such as construction auditing and food safety series.

Affordable Pricing Structure

  • Specialized certifications like Food Safety Series can be accessed at an affordable price point (400,000 IDR), providing valuable content in just one day.

Conclusion & Encouragement

Final Remarks

  • The session concludes with encouragement for participants to enjoy their learning experience during the FLP activities while highlighting future engagement opportunities through social media platforms.

Overview of FLP Activities

Introduction to FLP

  • The speaker provides a brief introduction about the FLP (Fitur Leader Program) activities, emphasizing the importance of understanding its technical aspects.
  • Today's discussion focuses on the theme of preventing work-related stress in implementing Occupational Health and Safety (K3) within companies.

Importance of Mental Health

  • The session highlights that workplace health encompasses not only physical safety but also mental well-being, addressing the need for stress prevention strategies.
  • Dr. Siska Wit Dewi Kusuma, an expert in occupational health, is introduced as the speaker for today's session.

Engaging with Dr. Siska

Speaker's Background

  • Dr. Siska combines medical knowledge with engineering expertise, making her well-suited to discuss stress prevention from both practical and regulatory perspectives.

Session Preparation

  • Participants are encouraged to prepare notes and engage actively by liking, sharing, and subscribing to Mutiara Mutu Sertifikasi’s YouTube channel.

Understanding Work Stress

Opening Remarks by Dr. Siska

  • Dr. Siska expresses gratitude for being part of the program and acknowledges participants' enthusiasm despite it being a weekend.

Relating Stress to Daily Life

  • She discusses how stress is a common experience throughout life, highlighting that everyone encounters various stressors regularly.

Identifying Stressors

Common Workplace Challenges

  • Participants are invited to share their experiences with work-related stressors, particularly during weekends when they may still have tasks to complete.

Impact on Personal Life

  • The discussion touches on how commuting challenges can add to workplace stress and affect overall well-being.

Addressing Mental Health Concerns

Fear of Disclosure at Work

  • Employees often hesitate to express their feelings due to fear of judgment or repercussions from supervisors regarding performance perceptions.

Examples of Stressful Situations

  • A specific example is given about working in high-stress environments like mortuary services which can be inherently stressful due to workload and emotional toll.

Coping Mechanisms for Stress Management

Recognizing Mental Health Issues

  • Understanding what constitutes mental health issues allows individuals to develop coping mechanisms before seeking help from others.

Importance of Awareness

  • Being aware of one’s own stress levels is crucial; failing to recognize them can lead individuals into deeper emotional distress over time.

Balancing Pressure at Work

Positive vs Negative Pressure

  • While some pressure can enhance performance and innovation, excessive pressure over prolonged periods leads to decreased productivity and increased anxiety or depression symptoms.

Definition of Stress

  • Stress is defined as both a physical and emotional response that varies based on individual personality traits and external factors encountered daily.

Understanding Stressors and Resilience

The Nature of Stressors

  • In engineering, stress can be measured in pascals, but personal stressors are often immeasurable and vary greatly among individuals.

Individual Differences in Resilience

  • Each person has a unique personality; some may carry heavy childhood traumas while others have positive early experiences that shape their resilience.

Impact of External Stressors

  • External factors, including work-related issues and life challenges, contribute to an individual's overall stress levels and resilience.

The Balance Between Resilience and Stress

Coping Mechanisms

  • When an individual's resilience exceeds their stress levels, they can thrive; however, if stress overwhelms resilience, it may lead to mental health disorders.

Distinguishing Types of Stress

  • Not all stress results in mental illness; it's crucial to differentiate between temporary mental states and actual psychological disorders.

Identifying Workplace Stress Symptoms

Recognizing Physical Symptoms

  • Signs of workplace stress include recurring physical pain, sleep disturbances, fatigue, and unexplained digestive issues that persist despite medical evaluations.

Psychological Indicators

  • Increased anxiety or irritability can manifest as overthinking or disproportionate anger towards minor provocations.

Behavioral Changes Due to Stress

Negative Coping Strategies

  • Some individuals resort to unhealthy behaviors like smoking or excessive caffeine consumption as coping mechanisms for workplace stress.

Organizational Impact

  • Workplace stress affects productivity and attendance; thus, it falls under occupational health regulations requiring assessment and management.

Consequences of Workplace Stress

Relationship with Accidents

  • High-stress levels correlate significantly with workplace accidents (correlation value up to 0.65), particularly in sectors like construction and healthcare.

Sleep Disruption Effects

  • Irregular sleep patterns due to shift work can accumulate emotional distress leading to increased irritability among workers.

Broader Implications of Work-related Stress

Misconceptions About Office Jobs

  • Even office jobs can be stressful; the perception that they are less demanding than fieldwork is misleading as they face unique challenges too.

Iceberg Phenomenon

  • Many underlying issues related to work-related stress remain unaddressed until they escalate into serious health problems or accidents.

Economic Considerations of Mental Health Programs

Cost-Benefit Analysis

  • Investing in mental health programs yields significant returns (1:4 ratio), emphasizing the importance of addressing workplace psychological well-being proactively.

Goals for Employee Development

Fostering Growth Through Challenges

  • The aim is not just survival but growth—helping employees develop skills through manageable stresses rather than overwhelming them.

Holistic Development Approach

  • Employees should emerge from challenges stronger both mentally and physically—maintaining fitness while enhancing professional capabilities through supportive environments.

Clarifying Mental Health Terminology

Accurate Use of Terms

  • It's essential to use precise language regarding mental health conditions; casual references like "I'm depressed" should only be made when diagnosed by professionals.

Understanding Mental Health and Illness Continuum

The Dual Continuum Model

  • Introduces the concept of a dual continuum in mental health, distinguishing between mental health and mental illness.
  • Highlights that individuals can experience stress without necessarily having a mental illness; physical or psychological symptoms may arise from work-related stress.
  • Discusses how individuals with diagnosed conditions like bipolar disorder can still function effectively at work if their condition is managed properly.

Coping Mechanisms and Stress Responses

  • Explains that not all individuals under stress will develop severe mental illnesses; some may cope well while others struggle.
  • Warns about the potential for chronic stress to lead to serious mental health issues if not addressed early.

The Role of Support Systems in Mental Health

Importance of Social Support

  • Emphasizes the value of a supportive environment, where friends and family can help identify signs of stress before they escalate.
  • Suggests using close social circles as a first line of support for those experiencing workplace stress.

Awareness and Stigma

  • Encourages open discussions about stress within teams, while cautioning against stigmatizing language that could worsen an individual's situation.
  • Advises against self-diagnosing or labeling oneself with serious conditions based on temporary feelings or experiences.

Navigating Workplace Dynamics

Professionalism in Communication

  • Urges individuals to avoid labeling colleagues with terms related to mental disorders, promoting respectful communication instead.

Identifying Work Stressors

  • Recommends utilizing existing programs (like Hira and SMK3) to assess workplace dynamics and identify potential sources of stress.

Comprehensive Assessment Strategies

Data Collection for Effective Programs

  • Stresses the importance of gathering comprehensive data on employee demographics and work patterns to understand workplace stress better.

Risk Assessment Methodology

  • Advocates for evaluating both hazards (causes of stressors like workload pressure or changing instructions) and their impacts on employees' well-being.

Identifying High Potential in New Employees

Challenges Faced by New Employees

  • New employees may feel anxious about their job security and performance, especially during probation periods.
  • High expectations from supervisors can create pressure, particularly for those with strong academic backgrounds.

Stress Factors for New Parents at Work

  • Identifying stressors is crucial, especially for new parents who may experience fatigue.
  • The first 3-6 months after a baby’s birth are critical due to exclusive breastfeeding requirements.

Assessing Workplace Safety and Employee Well-being

Custom Grading Systems for Risk Assessment

  • A custom grading system should be developed to assess employee safety beyond existing matrices.
  • Severity levels range from minor discomfort (1) to severe incapacitation (5), indicating the need for tailored assessments.

Addressing Verbal Abuse in Different Work Environments

  • Verbal abuse can occur both on-site and in office settings; coping mechanisms vary among employees.
  • Utilizing regulations like Permenaker 5/2018 helps categorize workplace stress risks effectively.

Psychological Assessments in Recruitment

Importance of Psychological Evaluations

  • Psychological assessments during recruitment can enhance understanding of candidates' capabilities and potential fit within the company.
  • Various tools such as SDS, SRQ29, DAS, and NASA can measure individual factors affecting work performance.

Implementing Effective Policies for Mental Health Support

Company Commitment to Employee Well-being

  • Companies should establish clear policies supporting a healthy work environment that promotes mental health.
  • Return on investment from mental health initiatives may not always reflect directly in revenue but can improve employee motivation and innovation.

Designing Workloads Mindfully

  • Managers must carefully consider workload design while being mindful of physical limitations of employees.

Recognizing Physical Limitations in the Workplace

Balancing Workload with Employee Capabilities

  • Understanding individual physical conditions is essential when assigning tasks to prevent undue stress or fatigue.

The Role of Management in Employee Relations

Monitoring Employee Interactions

  • Regular assessment of employee interactions with management is vital; discomfort can lead to high turnover rates.

Continuous Improvement through Psychological Support

Integrating Psychological Assessments into Routine Practices

  • Incorporating psychological evaluations during recruitment and career development enhances overall employee well-being.

Building Personal Resilience Against Workplace Stressors

Developing Coping Mechanisms

  • Encouraging personal resilience helps employees manage stress effectively while fostering a positive work environment.

Managing Time and Procrastination

Strategies to Overcome Procrastination

  • Emphasizes the importance of managing time effectively, especially for those prone to procrastination. Suggests avoiding distractions like smartphones during work.
  • Recommends checking urgent emails marked with an exclamation point while delaying less critical communications.

Psychological First Aid Program

Introduction to P3LP

  • Introduces the psychological first aid program launched by Kemenkes in 2022 or 2023, aimed at providing support across various educational levels and communities.
  • Mentions that guidelines are available for different stages of education and for the general public.

Who Can Be a First Aider?

Criteria for Being a First Aider

  • Defines a first aider as anyone willing and capable of providing help, highlighting the necessity of both willingness and ability.
  • Discusses the importance of self-care before assisting others, suggesting that one must be in a stable emotional state to provide effective support.

Principles of Providing Psychological Support

Key Principles

  • Stresses the need for safety, respect for rights, and dignity when offering psychological first aid (P3LP).
  • Safety involves ensuring no potential dangers are present during assistance; respecting individuals' rights includes acknowledging their choice to share or refuse help.

Steps in Psychological First Aid

The 3L Approach: Look, Listen, Link

  • Introduces the acronym "3L" which stands for Look (observe), Listen (hear), and Link (connect).
  • Encourages recognizing signs of stress physically, psychologically, and functionally in oneself or others.

Recognizing Changes in Behavior

Identifying Stress Indicators

  • Advises monitoring changes such as weight fluctuations or appetite issues as indicators of stress.
  • Highlights that if personal management becomes overwhelming, seeking professional help is crucial.

Effective Listening Techniques

Communication Skills for Support

  • Discusses active listening techniques essential for providing effective psychological support without overwhelming the individual with advice.
  • Warn against sharing personal experiences that may detract from the individual's feelings or concerns.

Maintaining Confidentiality

Importance of Dignity

  • Emphasizes maintaining confidentiality regarding individuals' issues to protect their dignity and prevent self-diagnosis based on shared experiences.

Stabilisasi Emosi dan Teknik Mengatasi Luka Psikologis

Tindakan Pertama untuk Stabilisasi Emosi

  • Pentingnya tindakan awal dalam stabilisasi emosi ketika mengalami luka psikologis, dengan fokus pada empat jenis luka yang mungkin dialami.

Teknik Pernafasan Kotak

  • Pernafasan kotak sebagai metode untuk menenangkan diri, dengan durasi 3-5 detik per tahap. Dapat dipelajari lebih lanjut dari psikolog.
  • Langkah-langkah pernafasan: tarik nafas selama 3-5 detik, tahan, buang nafas, dan ulangi hingga 10-30 kali sesuai kemampuan.

Grounding dan Kontemplasi

  • Jika merasa tidak tenang saat duduk, disarankan untuk berbaring atau melakukan kontemplasi sambil mendengarkan musik meditasi.
  • Teknik grounding: mengamati lima hal di sekitar, menyentuh empat permukaan berbeda, mendengar tiga suara berbeda, mencium dua bau yang ada, dan merasakan satu emosi.

Micro Break dan Pelukan Kupu-Kupu

  • Micro break setiap jam sangat dianjurkan; bisa dilakukan selama 1-15 menit tergantung kebijakan perusahaan.
  • Pelukan kupu-kupu sebagai teknik untuk mengatasi serangan panik atau kecemasan; melibatkan tepukan lembut pada bahu sambil memberikan sugesti positif kepada diri sendiri.

Mencari Bantuan Profesional

  • Jika teknik stabilisasi emosi tidak efektif dan terdapat tanda bahaya seperti keinginan menyakiti diri sendiri atau orang lain, penting untuk mencari bantuan profesional.
  • Rujukan ke layanan kesehatan mental dapat dilakukan melalui aplikasi atau puskesmas terdekat yang menyediakan psikolog klinis.

Menjaga Kesehatan Mental Pribadi

  • Pentingnya menjaga kesehatan mental pribadi meskipun berperan sebagai penolong; risiko burnout dan trauma vicarious harus diperhatikan.

Batasan dalam Membantu Orang Lain

  • Kenali batasan diri saat membantu orang lain; jika beban terlalu berat dapat menyebabkan stres tambahan.

Kesimpulan tentang Kesehatan Jiwa di Tempat Kerja

  • Memahami potensi bahaya di tempat kerja serta mengenali tanda-tanda stres dapat membantu dalam memprogram upaya dukungan kesehatan jiwa bagi pekerja.

Diskusi Sesi Tanya-Jawab

  • Pembukaan sesi tanya-jawab setelah pemaparan materi oleh Dr. Siska mengenai pengelolaan kesehatan mental pekerja demi produktivitas perusahaan.

Special Launch of Future Leader Program

Introduction to the Event

  • Participants are encouraged to introduce themselves by typing their full names and questions in the chat. This helps identify who is asking questions during the session.

Promotions Announced

  • A special promotion for "Karir Busel" offers a discount of Rp200,000 for all AK3U BNSP Expert Series classes scheduled on June 24 and June 8, applicable only for offline classes using promo code FLP MULAI UPGRADE. Ensure correct capitalization when entering the code.
  • Additional discounts include Rp150,000 off for POP Mining Specialist classes on June 30 with promo code FLP UPSKILL JUNI, and Rp100,000 off for AK3U Kemnaker classes in various cities (Surabaya, Malang, Jogja, Padang, Bekasi) on specified dates using promo code FLP KEMNAKER 100K.

Important Details About Promotions

  • Participants are reminded that these promotions cannot be combined with other offers and are valid until July 4. It’s crucial to register before this date to take advantage of these discounts.

Announcement of Mutiara Mutu Certification Scholarship

New Scholarship Opportunity

  • The event features a special announcement regarding the Mutiara Mutu Certification scholarship program which has not yet been publicized on social media platforms like Instagram or TikTok. This information is exclusively shared during the Future Leader Program (FLP).

Eligibility and Application Process

  • The scholarship will allow selected participants to receive free certification in AK3U BNSP X per series. Detailed eligibility criteria will be announced on July 20 via social media channels; attendees are encouraged to follow Mutiara Mutu Certification's accounts for updates.

Importance of Following Social Media Updates

Stay Informed

  • Attendees should follow Mutiara Mutu Certification's social media accounts (Instagram and TikTok) to stay updated about scholarships and other programs as details will be released soon after July 20. This initiative aims at ensuring participants do not miss out on valuable opportunities offered by MMS.

Q&A Session Begins

Participant Engagement

  • The host acknowledges high participant enthusiasm with numerous questions submitted; however, only three questions can be addressed due to time constraints during this session. The first question comes from Kamaisaroh regarding stress related to inadequate salaries compared to UMR (minimum wage).

Addressing Workplace Stress Related to Salary

Insights into Job Satisfaction

  • The speaker discusses global issues surrounding low-paying jobs and emphasizes that job satisfaction cannot solely be measured by salary but also includes factors such as psychological safety and proximity to home which may provide additional value beyond monetary compensation.

Evaluating Job Value

  • It's suggested that individuals assess various values associated with their jobs rather than focusing strictly on salary figures; aspects like personal growth opportunities or workplace culture can significantly impact overall job satisfaction despite lower pay rates.

Decision-Making Framework

  • A decision-making framework involving a four-quadrant table is recommended for evaluating job options based on multiple criteria including financial stability versus personal fulfillment derived from work experiences or relationships within the company structure.

Evaluating Job Opportunities: Pros and Cons

Analyzing Decisions on Job Offers

  • Consider both positive and negative aspects of accepting or declining a job offer, including the emotional state during decision-making.
  • Recognize the influence of ego in job decisions; high self-value may lead to rejecting lower-paying jobs despite financial needs.
  • The choice to accept or decline a job should be based on broader values beyond salary; if other values are not met, seek alternatives.

Importance of Salary vs. Other Factors

Balancing Compensation with Other Values

  • Acknowledge that while salary is crucial, it shouldn't be the sole factor in job selection; consider overall value.

Prioritizing Tasks Under Pressure

Methods for Task Management

  • Discusses personal methods for prioritizing tasks when everything feels urgent; suggests using lists for organization.
  • Emphasizes categorizing tasks into 'urgent' and 'important' based on due dates and potential consequences of failure.

Managing Work Stress and Overthinking

Coping with Job-related Anxiety

  • Highlights the risk of overthinking potential job loss leading to stress; encourages focusing on task completion rather than fear of failure.

Strategies for Career Security

Maintaining Professional Preparedness

  • Suggestion to keep an updated CV as a backup plan, regardless of current job comfort level, ensuring readiness for unexpected changes.

Effective Time Management Techniques

Structuring Work Hours Efficiently

  • Recommends tackling heavier tasks first thing in the morning when energy levels are highest, followed by lighter tasks later in the day.

Challenges Faced by Outsourced Workers

Understanding Outsourcing Dynamics

  • Discusses unique stressors faced by outsourced workers who report to multiple supervisors, creating additional pressure compared to permanent employees.

Responsibilities Towards Outsourced Employees

Ensuring Fair Treatment

  • Stresses the importance of companies providing support and resources equally to outsourced workers as they do for permanent staff.

Consultation and Psychological Testing

Importance of Outsourcing in Psychological Programs

  • Discusses the potential benefits of outsourcing psychological testing and development programs, especially when companies have sufficient budgets.
  • Highlights that outsourced jobs can be high-risk, which internal employees may avoid due to risk aversion.

Coping Mechanisms for Outsourced Workers

  • Emphasizes the need for strong coping mechanisms among outsourced workers who lack safety nets compared to permanent employees.

Mental Health and Employment Opportunities

Equal Opportunities for Individuals with Mental Health Disorders

  • Raises a critical question about whether individuals with mental health disorders have equal job opportunities, depending on the type and severity of their conditions.

Job Characteristics Impacting Employability

  • Notes that if symptoms are managed effectively (e.g., through medication), individuals with conditions like depression or bipolar disorder can still be productive in administrative roles.

Productivity Despite Mental Health Challenges

Creativity and Productivity Correlation

  • Mentions that some individuals diagnosed with mental health issues may exhibit enhanced creativity, contributing positively to workplace productivity when properly managed.

Company Policies on Non-discrimination

  • Stresses the importance of non-discriminatory policies towards individuals with mental health disorders, similar to those for HIV/AIDS patients.

Assessments for High-Risk Jobs

Role of Clinical Psychologists in Job Suitability

  • Discusses the necessity of clinical assessments by psychologists or psychiatrists for high-risk positions (e.g., truck operators).

Decision-Making Based on Professional Assessments

  • Clarifies that decisions regarding job suitability should rest with qualified professionals after conducting psychological tests like MMPI.

Career Counseling and Self-Awareness

Importance of Career Fit

  • Advises individuals to seek counseling to determine suitable career paths based on their mental health status, avoiding mismatches that could exacerbate stress.

Accessibility of Psychological Services

  • Encourages seeking professional help for psychological assessments, emphasizing available services tailored for career development.

Conclusion and Future Engagement

Acknowledgment of Participation

  • Thanks participants for their engagement during the session and mentions unanswered questions will be addressed in future forums.

Call to Action

  • Reminds attendees about following up on social media channels for updates on certifications and upcoming events related to mental health awareness.
Video description

Bagaimana pentingnya "Upaya Pencegahan Stres Kerja dalam Implementasi K3 di Perusahaan" dalam menciptakan lingkungan kerja yang sehat, aman, serta mampu mengurangi risiko stres kerja dan dampaknya terhadap produktivitas perusahaan? Ikuti bahasannya pada pelatihan gratis ini, yuk! 💬 Jangan ragu untuk bertanya langsung di kolom Live Chat selama sesi berlangsung! Feel free to follow us on our social media Instagram: https://www.instagram.com/mutiaramutusertifikasi/ Tiktok: https://www.tiktok.com/@mutiaramutusertifikasi?_t=8dzFpMmhhwY&_r=1 FB Page: https://www.facebook.com/mutiaramutusertifikasi-107956550747134 X; https://x.com/mutiaramutuofc Linkedin: https://www.linkedin.com/company/pt-mutiara-mutu-sertifikasi/