Delivery Professional Information Video

Introduction

This section introduces the video and explains that it will provide information about becoming a platform for GoShare, a technology-enabled logistics service.

Steps to Become a GoShare Platform

• GoShare is a technology-enabled logistics service that connects businesses and individuals with local delivery professionals.

• The video encourages viewers to pay close attention as it will answer questions about becoming a platform for GoShare.

• GoShare allows customers to instantly send their delivery requests to local vehicles and equipment.

• Most projects require hauling furniture, mattresses, TVs, and industrial goods.

• Delivery professionals, known as "Delivery Pros," can accept project requests and schedule them according to their availability.

Benefits of Being a GoShare Platform

This section highlights the benefits of being an independent contractor with GoShare.

Benefits of Being a GoShare Platform

• As an independent contractor, you have the flexibility to choose which moving and delivery projects you want to take on.

• Many drivers have found success with GoShare and appreciate the opportunities it provides for earning income.

• Customers highly value the professionalism and top-notch service provided by GoShare's delivery professionals.

Earnings Potential with GoShare

This section discusses how much you can earn as a delivery professional with GoShare.

Earnings Potential with GoShare

• The amount you can earn using the GoShare platform depends on various factors such as personal availability, location, and project details.

• Delivery professionals are earning up to $X per month on average.

• When customers request a project, they are shown an upfront algorithm that suggests the payment rate based on factors like drive time, labor size, number of deliveries, etc.

• The hourly wages paid to drivers are based on an upfront earning statement, and additional payment may be included for certain projects.

• Customers can also leave tips, and delivery professionals keep 100% of their tips.

Incentives and Rewards

This section discusses the incentives and rewards offered by GoShare to its delivery professionals.

Incentives and Rewards

• GoShare runs contests and promotions to create a friendly competition among delivery professionals.

• Delivery professionals can earn points for completing projects, and there is a leaderboard feature to track their progress.

• Top drivers have the opportunity to win cash prizes or special promotions, such as new iPhones or other rewards.

• The "Driver of the Month" program recognizes exceptional performance.

Requirements to Become a GoShare Platform

This section outlines the requirements that must be met in order to become a delivery professional with GoShare.

Requirements to Become a GoShare Platform

• Must be at least 18 years old with a clean driving record.

• Must be able to lift at least 50 pounds.

• Vehicle must be from the year 2000 or newer.

• Must pass a background check with no felonies or violent convictions.

• No history of reckless driving, street racing, DUI violations in the last 7 years, etc.

Additional Requirements and Documents

This section covers additional requirements and documents needed to become a delivery professional with GoShare.

Additional Requirements and Documents

• Must have an iPhone or Android phone compatible with the GoShare app.

• Must have a checking account for direct deposit.

• Must be fluent in English.

• Driver's license and vehicle registration must match the state where you provide delivery services. Exceptions may be made for certain cases.

• Documents must be uploaded to the GoShare website for verification.

Providing Excellent Customer Service

This section provides tips on how to provide excellent customer service as a delivery professional with GoShare.

Providing Excellent Customer Service

• Smile, offer a handshake, and provide a warm welcome to customers.

• Protect the customer's property and handle it with care.

• Dress professionally and maintain personal hygiene.

• Follow state regulations regarding attire and appearance.

• Communicate effectively with customers and address any questions or concerns.

• Be honest and transparent, avoiding manipulation of the system.

Vehicle Categories and Notifications

This section explains vehicle categories and notifications in relation to GoShare projects.

Vehicle Categories and Notifications

• Delivery professionals should select the appropriate vehicle category that matches the services they can provide (e.g., cargo vans, pickup trucks, cars).

• Notifications are sent through the GoShare app when new projects become available.

• Delivery professionals have a few seconds to review project details before accepting or rejecting them.

Conclusion

This comprehensive summary covers various aspects of becoming a delivery professional with GoShare. It includes information about the steps required, benefits, earnings potential, incentives, requirements, providing excellent customer service, vehicle categories, and notifications.

Accepting and Preparing for Projects

This section provides information on accepting projects quickly, paying attention to project details, and having the necessary equipment.

Accepting a Project

• Act fast as most projects are accepted quickly.

• Pay attention to additional information provided by the customer, such as item images, stairs, and additional services needed.

• Look for special equipment requests on the project detail screen.

Necessary Equipment

• Delivery professionals should have access to basic equipment needed for transporting and securing cargo items.

• Recommended minimum equipment includes at least four ratchet straps, a hand truck or dolly, and multiple moving blankets.

• If unable to arrive at the requested pickup time or lacking necessary equipment, it is advised not to accept the project.

Project Details and Equipment Recommendations

This section emphasizes the importance of verifying project details and having recommended equipment.

Verifying Project Details

• Confirm that the items you are moving match what the customer has listed in the app.

• Inspect items for damages upon arrival at the pickup location.

• Take pictures of cargo at pickup to protect yourself from damage claims.

Equipment Recommendations

• Other delivery professionals recommend having additional equipment in your vehicle.

• Some examples include an appliance dolly, lift gate, or lumber rack.

Accepting and Starting a Project

This section explains how to accept a project and start working on it.

Accepting a Project

• Hit the reject button if you do not want to accept a project.

• If you accept before anyone else, you will receive a confirmation alert leading you to the accepted project screen.

Starting a Project

• Go to the accepted project screen in the app when ready to start.

• Use navigation apps like Google Maps or Apple Maps to reach the pickup address.

• Slide the start button to notify the customer that you have arrived.

Communication and Attention to Detail

This section highlights the importance of communication and attention to detail during a project.

Communication

• Contact the customer through the app if you have any questions about project details.

• Use GoShare customer support in the app for assistance.

Attention to Detail

• Paying attention to details creates a great experience for both delivery professionals and customers.

• Tap on the navigate to pickup location button in the app to open navigation apps.

Pickup and Item Confirmation

This section explains what to do upon arrival at the pickup location and how to confirm items.

Arrival at Pickup Location

• Slide the start button only after physically arriving at the location.

• Confirm that the items you are moving match what is listed in the app.

• Inspect items for damages and take pictures if necessary.

Item Confirmation

• Point out any visible damage to the customer before loading.

• Some retail partners may require signing off on no damage after inspection.

Editing Items and Loading Process

This section covers editing items, loading process, and breaks during a project.

Editing Items

• Add or remove items listed on project details as needed in the app.

• Confirm with both customer and GoShare customer service if additional items need to be taken.

Loading Process

• Slide to begin once ready to load customer's items.

• Pause clock for breaks such as stopping for gas or restroom breaks. Click resume when ready to continue working.

Finishing a Project and Adding Expenses

This section explains how to finish a project, add expenses, and provide proof of delivery.

Finishing a Project

• Hit the finish button and confirm to end the project after delivery and unloading.

• Add expenses for tolls, recycling, or dumping fees incurred during the project.

• Upload an image or screenshot of the receipt as proof of expense.

Proof of Delivery

• Take a photo of cargo at delivery and obtain a signature if provided by business partners.

• If no proof of delivery is provided, only take pictures of the delivered cargo.

• Confirm costs are correct before submitting.

Reviewing Customers and Finalizing Projects

This section covers reviewing customers and finalizing projects.

Reviewing Customers

• After submitting, write a review of the customer. Reviews remain anonymous.

Finalizing Projects

• Provide proof of delivery by taking a clear picture of signed paper if provided.

• Attach proof of delivery pictures to the project in the app.

New Section

This section provides information about the details of a project, including cargo items and special equipment needed for multiple stop projects. It also explains the process of starting a project, verifying cargo, and completing tasks at each stop.

Project Details

• To view specific details about a project, scroll down to see information such as the cargo items and any special equipment required.

• Multiple stop projects require the same process of starting the project, verifying cargo, and completing tasks at each location.

Promoting Yourself and Increasing Earnings

• Delivery professionals can promote themselves and increase their earnings within the app.

• Look for the "Invite Friend" section to find your personal promo code to share with customers, friends, and family.

• When a customer uses your personal code, you will receive a notification 5 minutes before other delivery professionals for that project.

• The customer will also receive a 5% discount on their order.

Personalized Business Cards and Vehicle Magnets

• Delivery professionals have the option to purchase personalized business cards or vehicle magnets with their promo code on them.

• Some professionals have found success in earning more money by distributing business cards while working.

Light Assembly Projects

• Some projects may require light assembly.

• GoShare does not offer appliance installation or TV wall mounting services.

• Assembly fees are based on a flat fee determined by the number of items being assembled.

• Review the cargo details provided by the customer to ensure you have the necessary tools for assembly (e.g., screwdrivers, wrenches).

Completing Projects with Assembly

• Once you deliver the items to the location, pause your project clock before starting assembly.

• Do not allow your clock to continue running during assembly; it should only be paused during this time.

• After completing assembly, unpause your project clock if there are additional loading or unloading requests.

• If the project is complete, turn off the clock with no additional billable minutes.

• Furniture assembly should be completed by the lead delivery professional on the project, not the helper.

Payment Disputes and Communication

• Customer disputes regarding payment are rare but can occur if the total project time takes longer than expected.

• If a customer requests assistance outside of the project description, inform them that it may increase their total billable time.

• Clear communication can prevent misunderstandings on the final bill.

• GoShare will investigate any payment disputes to ensure accurate charges to customers.

• Payment resolution may take longer than usual if there is a dispute.

Overdue Payments and Conditions for Compensation

• In case a customer is overdue on payment for a project booked through GoShare, certain conditions must be met for compensation:

• The delivery professional must provide valid proof of delivery, including a signed proof of delivery or image of the delivered item (an image in the vehicle is not acceptable).

• There should be no pending damage claims or damage claims settled in favor of the customer on the delivery professional's projects.

• No fraudulent manipulation of the final price or violation of platform rules should have occurred.

Cancellation Fees and Project Cancellations

• If a customer cancels less than 1 hour prior to the project start time, you will receive a cancellation fee. The amount varies based on vehicle type.

• If a customer cancels more than 60 minutes before the start time, no cancellation fee will be paid.

• If only one delivery professional accepted a project that required two professionals and it gets canceled, no cancellation fees will be paid.

• Delivery professionals can cancel projects through the app. The first cancellation is free; subsequent cancellations within 48 hours may incur fees ($20-$50).

• Frequent cancellations may result in temporary or permanent account suspension and lower priority for future project notifications.

Refusal to Pay and Customer Requests for Rides

• Refusal to pay fees may result in suspension or deactivation from the platform.

• Delivery professionals should politely decline if a customer requests a ride and suggest using a ride-sharing service instead.

• GoShare delivery professionals are unable to transport customers as passengers.

Responsibilities and Safety Guidelines

This section outlines the responsibilities of delivery professionals and provides safety guidelines to prevent damage claims and ensure customer satisfaction.

Handling Specialty Items and Property Protection

• Delivery professionals are not allowed to accept very large or specialty items that require unique handling skills or equipment for safe delivery.

• It is the responsibility of the delivery professional to fix or replace any lost or damaged items during the project.

• Damaging a customer's home property, including floors and walls, is also the responsibility of the delivery professional.

Cargo Protection and Insurance

• Delivery professionals should secure and protect the cargo as well as the customer's property.

• Every GoShare project is covered by comprehensive cargo insurance to protect against high-value claims.

• Tips to prevent damage claims include checking for damages before loading, reporting damages immediately, securing cargo with ratchet straps, using blankets or cushions for extra protection, inspecting delivery paths, and using protective materials like Ram Board or cardboard rug runners.

Safe Driving Practices

• Distracted driving is not permitted while using GoShare. Delivery professionals must use hands-free devices or pull off the road to use mobile phones.

• Delivery professionals should not be accompanied by anyone other than platform employees or other active GoShare delivery professionals.

• Violating GoShare's terms of service may result in removal from the platform. Actions that violate terms include being late, being a no-show, damaging items, using abusive language, manipulating prices, writing negative reviews with personal information, etc.

Maintaining Trustworthy Community

• Complaints from customers (being late, rude behavior) can result in disciplinary action if there are three or more complaints within a year.

• Participating in illegal activities or engaging in sexual harassment is strictly prohibited on the GoShare platform.

Disciplinary Actions and Hazmat Transportation

This section explains the disciplinary actions for violating GoShare's terms of service and provides information on transporting hazardous materials (Hazmat).

Disciplinary Actions

• Violations of GoShare's terms of service may result in removal from the platform.

• Actions that violate the terms include multiple complaints from customers, manipulating prices, writing negative reviews with personal information, allowing customers to ride in vehicles, etc.

Hazmat Transportation

• GoShare delivery professionals may receive requests to transport hazardous materials (Hazmat).

• Hazmat loads are labeled as such in the project notes section.

• Each state has specific regulations for transporting Hazmat cargo, and it is the responsibility of the delivery professional to know and adhere to these regulations.

• Most states require a commercial driver's license with a HazMat endorsement for transporting Hazmat loads over 1,001 pounds.

• GoShare offers a free Hazmat 101 certification program that must be completed before accepting Hazmat projects.

Account Activation Process

This section outlines the steps required to activate a GoShare account, including background checks, vehicle inspections, and bank account setup.

Background Check and Vehicle Inspection

• Delivery professionals are required to complete a background check. They can use GoShare's background check partner for a small fee.

• The fee varies based on location and vehicle type. The background check generally takes less than 72 hours.

• Vehicle inspections are required in most states unless the vehicle has the same model year as the current calendar year or if annual safety inspections are mandatory in certain states (e.g., Louisiana, Virginia, New York, Pennsylvania).

• Delivery professionals can schedule a free virtual inspection via video call or submit a mechanics inspection form or self-inspection video.

Bank Account Setup

• Delivery professionals need to set up their bank accounts for direct deposit. Verification of bank information may take up to 3 days.

• Bank accounts are verified through Routable, and once verified, the GoShare account will be activated.

The transcript is already in English.

New Section

This section discusses the next steps after passing a certain step in the process, including contacting driver support for assistance.

Next Steps and Driver Support

• After passing this step, you can email drivers@gare.com for any questions or concerns.

• Once you pass this step, you will be assigned a driver support specialist who will guide you through the activation process.

• It is important to reach out to driver support if you need any help or guidance during this stage.

Thank you and good luck with your activation process!

The transcript provided does not specify a language, so I have assumed it to be in English.