CO Módulo 1: Introducción al Comportamiento Organizacional y Competencias - Parte 1
Understanding Human Behavior in Organizations
The Mystery of Human Behavior
- The complexity of human behavior remains a mystery, particularly in understanding why individuals act the way they do, often influenced by unknown factors.
- Organizational behavior aims to comprehend and predict human actions within work environments to foster positive and productive behaviors.
Key Factors Influencing Workplace Behavior
- This module will explore personal, group, and organizational factors that shape workplace behaviors and how they can be anticipated.
- Observations in workplaces reveal various behaviors such as conflicts, productivity changes, teamwork dynamics, and leadership styles.
Understanding Underlying Elements
- Behaviors are often misinterpreted; what we see are actions rather than emotions or values.
- Behaviors stem from deeper elements like personality traits, values, attitudes, perceptions of reality, motivation, and emotional aspects.
The Role of Personality
- Personality is identified as a crucial determinant of behavior; it represents habitual patterns of reaction.
- Many researchers believe personality stabilizes around age 20; thus significant changes are rare but it forms the foundation for behavior.
Values: Deep-Seated Beliefs
- Values are fundamental beliefs about right and wrong that guide decision-making; while difficult to change, they can be influenced by strong leadership.
Attitudes: Intentions Behind Actions
- Attitudes reflect predispositions towards certain objects or situations; they represent our intentions before acting.
- Examples include opinions on social issues or work-related matters which illustrate one's attitude toward those topics.
Emotional Components of Attitude
- Attitudes encompass both rational thought processes and strong emotional components; leaders play a key role in shaping team attitudes through emotional engagement.
Perception's Impact on Behavior
- How individuals perceive situations significantly influences their reactions; misperceptions can lead to inappropriate responses in various contexts.
Motivation: Driving Force Behind Actions
Understanding Motivation and Competencies in Behavior
The Interplay of Motivation, Perception, Attitudes, Values, and Personality
- The speaker discusses how motivation, perception, attitudes, values, and personality intertwine to influence behavior. This combination leads to the desire to act or "wanting to do."
- Competencies are defined as the set of knowledge and skills that enable an individual to perform tasks effectively. A person may have the desire but lack the necessary competencies.
- Personal factors such as values can be modified with leadership intervention. Attitudes consist of rational and emotional components while motivation is primarily self-driven.
- The speaker emphasizes that motivation and competencies are crucial for achieving appropriate behaviors and outcomes within organizations.
Organizational Behavior: Individual vs. External Influences
- Organizational behavior studies how individuals, groups, and organizational structures impact conduct within companies.
- Seven external factors influencing individual behavior are introduced; expectations from both employees and employers play a significant role in aligning behaviors with desired outcomes.
Importance of Processes in Organizational Success
- Processes are highlighted as critical elements where 80% of business problems stem from managerial responsibilities related to these processes.
- Well-defined processes ensure clarity in roles and actions; misalignment between actual work practices and established processes can lead to ineffective behaviors.