CO Módulo 1: Introducción al Comportamiento Organizacional y Competencias - Parte 1

Understanding Human Behavior in Organizations

The Mystery of Human Behavior

• The complexity of human behavior remains a mystery, particularly in understanding why individuals act the way they do, often influenced by unknown factors.

• Organizational behavior aims to comprehend and predict human actions within work environments to foster positive and productive behaviors.

Key Factors Influencing Workplace Behavior

• This module will explore personal, group, and organizational factors that shape workplace behaviors and how they can be anticipated.

• Observations in workplaces reveal various behaviors such as conflicts, productivity changes, teamwork dynamics, and leadership styles.

Understanding Underlying Elements

• Behaviors are often misinterpreted; what we see are actions rather than emotions or values.

• Behaviors stem from deeper elements like personality traits, values, attitudes, perceptions of reality, motivation, and emotional aspects.

The Role of Personality

• Personality is identified as a crucial determinant of behavior; it represents habitual patterns of reaction.

• Many researchers believe personality stabilizes around age 20; thus significant changes are rare but it forms the foundation for behavior.

Values: Deep-Seated Beliefs

• Values are fundamental beliefs about right and wrong that guide decision-making; while difficult to change, they can be influenced by strong leadership.

Attitudes: Intentions Behind Actions

• Attitudes reflect predispositions towards certain objects or situations; they represent our intentions before acting.

• Examples include opinions on social issues or work-related matters which illustrate one's attitude toward those topics.

Emotional Components of Attitude

• Attitudes encompass both rational thought processes and strong emotional components; leaders play a key role in shaping team attitudes through emotional engagement.

Perception's Impact on Behavior

• How individuals perceive situations significantly influences their reactions; misperceptions can lead to inappropriate responses in various contexts.

Motivation: Driving Force Behind Actions

Understanding Motivation and Competencies in Behavior

The Interplay of Motivation, Perception, Attitudes, Values, and Personality

• The speaker discusses how motivation, perception, attitudes, values, and personality intertwine to influence behavior. This combination leads to the desire to act or "wanting to do."

• Competencies are defined as the set of knowledge and skills that enable an individual to perform tasks effectively. A person may have the desire but lack the necessary competencies.

• Personal factors such as values can be modified with leadership intervention. Attitudes consist of rational and emotional components while motivation is primarily self-driven.

• The speaker emphasizes that motivation and competencies are crucial for achieving appropriate behaviors and outcomes within organizations.

Organizational Behavior: Individual vs. External Influences

• Organizational behavior studies how individuals, groups, and organizational structures impact conduct within companies.

• Seven external factors influencing individual behavior are introduced; expectations from both employees and employers play a significant role in aligning behaviors with desired outcomes.

Importance of Processes in Organizational Success

• Processes are highlighted as critical elements where 80% of business problems stem from managerial responsibilities related to these processes.

• Well-defined processes ensure clarity in roles and actions; misalignment between actual work practices and established processes can lead to ineffective behaviors.