HRM643 - INFOGRAPHIC APPRAISAL

How Does the Organization Set Work Mission and Objectives?

Establishing Job Scope

• The first step before performance management is identifying the job scope of employees.

• Aligning employee goals with company objectives is crucial, particularly focusing on profitability as a primary goal.

Job Analysis Practices

• Inquiry about whether job analysis is conducted within the organization to detail each role's responsibilities.

• Various methods are used for job analysis, including discussions, interviews, and observations to assess real-life job execution.

Performance Planning Process

Steps in Performance Planning

• Managers observe employee behavior, attitude, and discipline as part of performance planning.

• Clear expectations are set regarding work hours and customer interaction standards during performance planning.

Employee Responsibilities

• Employees must understand their job scope and adhere to company rules and SOPs to meet performance targets.

Managerial Role in Monitoring Performance

Manager's Responsibilities

• Managers are responsible for guiding employees towards achieving the company's vision and mission while ensuring customer satisfaction.

Communication Between Employees and Management

Communication Tools

• Multiple communication channels such as WhatsApp, email, phone calls, and internal apps facilitate effective communication between staff and managers.

Conducting Performance Reviews

Review Process Overview

• After collecting appraisal forms from employees, managers analyze them together to decide on increments or bonuses based on performance.

Continuous Discussion of Performance

• The organization emphasizes ongoing discussions about employee performance rather than treating it as a one-time event.

Adjustments Post-Evaluation

Making Adjustments Based on Appraisal Results

• Adjustments may be made to appraisal questions based on their relevance after evaluations are completed.

Impact of Past Performance on Future Planning

• Previous year's performances influence current year planning; improvements in attendance or sales can lead to better evaluations this year.

Ensuring Continuous Improvement Through Renewal Processes

Importance of Ongoing Discussions

• Regular seminars or webinars help gather ideas from other companies for improving appraisal processes.

Involvement in Setting New Targets

• Discussions between employees and managers are essential before setting new objectives post-evaluation.