CO Módulo 1: Introducción al Comportamiento Organizacional y Competencias - Parte 4

Understanding Organizational Behavior and Competencies

Introduction to Organizational Behavior

• The study of organizational behavior includes internal factors such as personality, values, attitudes, perception, and motivation that shape an individual's willingness to act.

• Additionally, competencies are essential for understanding the "know-how" aspect of leadership and management.

Defining Competencies

• Competencies are observable behaviors that arise from a combination of skills, knowledge, cognitive aspects, and affective elements like attitudes.

• To develop a competency in someone, one must consider the necessary knowledge, skills to be developed, and relevant attitudes towards the subject matter.

Spencer & Spencer's Dictionary of Competencies

• The well-known dictionary by Spencer & Spencer identifies 21 competencies suitable for executives. Each competency is defined with behavioral indicators and levels of mastery ranging from one to five or seven.

• These competencies can be adapted according to the culture and idiosyncrasies of different organizations.

Grouping Competencies

• The ideal number of critical competencies for optimal job performance ranges between four to six per position.

• Cardona categorizes competencies into three main groups: technical managerial skills, business skills (strategic), and personal effectiveness.

Key Executive Competencies

Six Essential Competencies for Executives

1. Self-management

• This involves evaluating one's strengths and weaknesses while setting professional goals. It emphasizes balancing work-life priorities effectively.

2. Communication

• Effective communication encompasses not just information sharing but also emotional transmission. It requires active listening and providing constructive feedback.

3. Active Listening

• Active listening means understanding others before seeking to be understood. It involves paying attention to words, tone of voice, and body language.

4. Diversity Management

Team Dynamics and Ethical Leadership

Embracing Diversity in Teams

• The importance of leveraging individual talents and contributions within a team is emphasized, highlighting that effective collaboration stems from complementary skills.

• Diversity should not just be tolerated but actively utilized to harness the best qualities each member brings to the table.

The Role of Ethics in Leadership

• Ethics are crucial for defining organizational values; leaders must embody integrity by aligning actions with stated values.

• Leaders should analyze their ethical principles and communicate them to their teams, establishing a clear hierarchy of values (e.g., honesty over loyalty).

Accountability and Standards

• It is vital for organizations to uphold ethical standards consistently, regardless of an individual's performance or productivity levels.

• Respecting others and treating them with dignity is essential for fostering a positive team environment.

Conflict Resolution Strategies

• Conflicts arise from differing expectations; they are not inherently negative but require constructive resolution methods.

• A lack of conflict may indicate stagnation in thought processes within an organization; healthy conflict can stimulate growth if managed well.

Developing Future Leaders

• A leader's role includes nurturing other leaders through training and development, ensuring alignment between personal goals and organizational objectives.