Como profissionalizar sua AGÊNCIA DE VIAGENS? Conhecendo a IN8 (Busca Milhas e Voy8)

Welcome to Buscamilhas and IN8

Introduction to the Company

• The speaker arrives at a location associated with Buscamilhas and IN8, introducing the audience to the company.

• Gisele welcomes the speaker, indicating a large team presence at the office, including Aline, CEO of Dot 8.

Overview of Products and Services

• Dot is introduced as an electronic time tracking system aimed at reducing labor risks; it will soon launch a feature that maps potential labor liabilities for businesses.

• Pablo (Pablito), responsible for education at Busca Milhas, discusses the need for more information in the market and hints at an upcoming immersion event in 2026.

Team Dynamics and Structure

• The speaker mentions Eduardo leading management performance; they share personal anecdotes about their ages to lighten the atmosphere.

• Ronaldo is identified as the financial supervisor, humorously referred to as "the money guy," highlighting team roles within finance.

Team Operations and Remote Work

Performance Monitoring

• The team discusses sensitive data handling while monitoring performance metrics remotely due to most employees working from home since 2020.

• Emphasis on technology professionals being naturally antisocial supports remote work culture; methods are established for tracking employee performance online.

Office Space Utilization

• A designated relaxation area is mentioned where company events occur; this space was used for previous management meetings.

• The office layout includes spacious areas adapted from a larger house rented in 2021, accommodating both permanent staff and coworking spaces.

Compliance and Agency Relations

Compliance Regulations

• Discussion on compliance restrictions preventing agencies from operating near them due to strict adherence to regulations.

• Only non-competing companies are allowed in their coworking space to protect client confidentiality and prevent competitive intelligence sharing.

Overview of Buscamilhas and Web Scraping Technology

Introduction to Buscamilhas

• The speaker introduces Paulo from Dev Knowledge, emphasizing their expertise in web scraping technology, which is foundational to the Buscamilhas service.

• Clarification that the system operates with approximately 15,000 simultaneous requests per minute, highlighting the impracticality of manual updates.

Services Offered by Buscamilhas

• Discussion on the clientele served by Buscamilhas, including major companies like Mercado Livre and Águia Branca, focusing on customized high-value services.

• Emphasis on the limitations of human capabilities for data retrieval compared to automated web scraping solutions.

Operational Insights

• Transition to a conversation about another company specializing in strategic marketing for medical professionals, showcasing collaboration within shared workspaces.

• Mention of operational teams within companies and how coworking spaces facilitate growth without immediate relocation needs.

Company Culture and Environment

• Description of meeting rooms and facilities available in the coworking space, enhancing productivity and collaboration among teams.

• Highlighting a studio space used for recording purposes, indicating a creative environment conducive to various business activities.

Marketing Strategies and Future Plans

• Introduction of Juliana who manages marketing efforts; her role includes promoting products effectively while ensuring customer engagement.

• Discussion about an upcoming product launch under a new brand focused on entrepreneurial training, reflecting innovation within the company.

Understanding Buscamilhas' Functionality

• Explanation of how Buscamilhas serves different sizes of companies operating in mileage management across Brazil and internationally (Argentina, Chile, Portugal).

• Insight into API usage where clients integrate their systems with Buscamilhas’ APIs for efficient data retrieval from airline websites.

Insights on Real-Time Flight Information and Business Models

The Importance of Real-Time Data

• A flight information request is time-sensitive, often requiring responses within 10 to 15 seconds. This highlights the need for real-time data processing in the travel industry.

• Major consolidators utilize this real-time data effectively, while smaller agencies operate with limited budgets but can still achieve good profitability if managed well.

Agency Operations and White Label Solutions

• Agencies that focus on niche markets with added value tend to be more successful financially compared to those competing solely on price.

• Competing on price through platforms like Skyscanner leads to a race to the bottom, making it difficult for businesses to differentiate their services.

Building Customer Relationships

• Establishing trust is crucial; customers prefer buying from known entities rather than unfamiliar sources, which emphasizes the importance of personal relationships in sales.

• The upcoming launch of a new version (V2) of their system aims to enhance agency capabilities by providing tailored solutions.

Tools for Travel Agents and Mileage Managers

• The new tool will cater specifically to travel agents and mileage managers, allowing them to quote prices quickly across various airlines.

• Features include real-time searches, budget calculations, and markup configurations that streamline client interactions without revealing profit margins.

Transparency in Pricing Strategies

• Agents can set pricing structures based on mileage tiers while ensuring clients see only final prices without hidden fees or markups.

• Maintaining transparency helps avoid conflicts over pricing perceptions between agents and clients.

User Experience with New Technology

• Users can generate quotes directly under their branding without displaying any third-party logos, reinforcing brand identity during customer interactions.

• The speaker emphasizes that they do not intend to compete with clients by selling miles or tickets themselves; instead, they focus on being a service provider.

Practical Application of Tools

• Users have reported positive experiences using the new tools daily for personal travel planning, showcasing its practical benefits beyond professional use.

• An example is shared where a user successfully found flights using the tool's features for an upcoming trip.

Flexible Dates and Finding the Best Flight Deals

Utilizing Flexible Dates for Better Pricing

• The use of flexible dates allows users to find better flight deals, as platforms like Voyate provide options for various travel dates, making it easier to identify the best prices.

• Voyate's search functionality often shows the same lowest fare across multiple dates, ensuring users are aware they are getting the best deal available at that moment.

• The platform monitors price fluctuations through a high volume of daily requests, enabling it to present optimal options and uncover significant savings on flights.

Examples of Significant Savings

• An example is highlighted where a round trip from Belo Horizonte to Miami costs only 60,000 miles with LATAM, showcasing how users can find exceptionally low fares that might not be visible otherwise.

• Users typically encounter much higher prices when searching independently; tools like Voyate help them understand what constitutes a good deal by comparing against minimum fare standards.

Personal Experiences with Flight Booking

• One speaker mentions taking 34 flights in the previous year while consistently securing the lowest fares possible, emphasizing their strategy of always choosing economical options.

• Specific examples include booking trips for under R$900 from BH to Maceió and leveraging mileage effectively compared to cash purchases.

Challenges Without Tools Like Voyate

• Without using platforms like Voyate, travelers may spend excessive time (20 hours or more) trying to make informed decisions about flight bookings or end up paying significantly higher prices.

Voyate Features and Customization

Overview of Voyate's Functionality

• After logging in, users access a real-time search interface that allows them to explore various flight options efficiently.

• Users can customize pricing based on their specific purchasing conditions for miles in order to reflect accurate costs rather than averages.

Customizing User Experience

• The system enables users to configure personalized budgets and visual elements such as logos and colors within their budget proposals.

Commission Settings Based on Airlines

• Users have the ability to set commission rates according to different airlines they work with. This flexibility helps optimize profitability based on market conditions.

Search Capabilities Across Different Locations

Geographic Flexibility in Searches

• Users can select any airport globally as their origin point when searching for flights but note that most data will cater primarily towards Brazilian travelers due to demand patterns.

Flight Search and Management System Overview

Features of the Flight Search System

• The system allows users to search for flights using miles from various regions in Brazil, including Belo Horizonte, São Paulo, and Porto Alegre.

• Users can filter results based on origin and destination, with real-time updates on flight availability and pricing reflecting recent searches.

• The platform supports international searches, allowing users to filter by country (e.g., Colombia, Chile) and view associated mileage costs.

• It provides insights into pricing trends for flights to destinations like Santiago and Buenos Aires, highlighting competitive rates.

• The system is designed to streamline the workflow for travel agents by enabling them to confirm client flexibility and manage bookings efficiently.

User Experience Enhancements

• Users can sort flight options based on mileage or price preferences directly within the interface.

• The application facilitates direct access to airline websites for booking purposes while maintaining a user-friendly experience.

• Travel agents can utilize the system to tailor travel plans according to client needs while also enjoying personal use of the platform for leisure travel planning.

Upcoming Features and Client Interaction

• A new version (V2) of the system is set to launch in April, which will include enhanced features for agencies providing clients with personalized access through branded applications.

• Clients will be able to view configured flight prices directly through agency apps available on major platforms like Apple Store and Google Play.

• The application will notify users about price changes or availability updates in real time, enhancing their booking experience.

Corporate Use Cases

• Companies can provide employees with user accounts that allow them to independently search for flights without needing constant assistance from travel agents.

• This self-service model empowers employees while streamlining communication between clients and agencies regarding travel arrangements.

Community Engagement Through Travel Services

• Agencies are adapting services for specific communities (e.g., religious groups), allowing leaders like pastors to manage group travels more effectively without extensive back-and-forth communication with agents.

• There’s an emphasis on leveraging technology responsibly; concerns are raised about security vulnerabilities in widely used applications.

Challenges in Data Management and Automation

Issues with Informal Data Handling

• The creation of data systems by interns at home lacks compliance and information security, leading to potential failures.

• There is a risk of losing track of changes made by individuals, as there may be no record of actions taken on the database.

Client Profiles and Service Offerings

• Clients using alert services are also customers for APIs, indicating a diverse service offering that includes integration options for their systems.

• The company acts as a service provider in the travel market, facilitating automated processes rather than manual operations.

Technological Challenges in the Travel Industry

• Competing with airlines is likened to challenges faced by banks; both industries have complex technological demands.

• Agencies with low margins feel immediate impacts from market fluctuations, which can threaten their sustainability.

Value Perception and Pricing Strategies

• Many professionals focus solely on pricing rather than value-added services, missing opportunities for growth.

• High-value clients often spend significantly more without concern for minor price differences when time is a factor.

Promotional Offers and System Integration

• A promotional discount was discussed during an event launch, highlighting marketing strategies aimed at attracting new users.

• The system offers personalized solutions but requires clients to meet entry price points to ensure commitment and viability.

Professionalization of Services

• Emphasis on professionalizing business practices through consultative selling methods is crucial for agency success.

• Agents must leverage technology effectively; reliance on outdated methods can hinder operational efficiency.