Building minimum lovable products, stories from WeWork & Airbnb, and thriving as a PM | Jiaona Zhang

Building minimum lovable products, stories from WeWork & Airbnb, and thriving as a PM | Jiaona Zhang

The Importance of Specializing in a Specific Skill

In this section, the speaker emphasizes the importance of becoming highly skilled and known for a specific area of expertise.

Becoming Known for Something

  • It is crucial to excel and be recognized for a particular skill or specialization.
  • By focusing on being exceptional at something, such as leading complex launches or quarterbacking cross-functional teams, individuals can establish themselves as experts in their field.
  • Being known for excellence in a specific area leads to more opportunities and responsibilities.

Introduction to Jay-Z

This section introduces Jay-Z, the guest speaker, who is a senior vice president of product at webflow. Her background includes experience at companies like Airbnb and Dropbox.

Jay-Z's Background

  • Jay-Z is currently the senior vice president of product at webflow.
  • She has also worked as a lecturer at Stanford University teaching product management.
  • Previously, she held positions as senior director of product management at wework, product leader at Airbnb, Dropbox, and pocket gems (a gaming company).

Topics Covered in the Conversation with Jay-Z

This section provides an overview of the topics discussed during the conversation with Jay-Z.

Key Discussion Points

  • Common mistakes made by early product managers in their careers.
  • Jay-Z's biggest product mistake.
  • Differentiating between minimal lovable products and minimal viable products.
  • Frameworks for road mapping and prioritization (OKRs).
  • Structuring the first 90 days as a new product leader.
  • Lessons learned from working at wework.
  • Best advice received regarding product and leadership.
  • The story of B+ and its failures.

Brave Search API Sponsorship

This section introduces the sponsorship message from Brave search and their newest product, the Brave Search API.

Brave Search API

  • The Brave Search API is an independent global search index that can be used to power search or AI applications.
  • It offers new data for training machine learning models and provides a competitive alternative to big tech companies like Bing and Google.
  • The API features billions of pages of high-quality data from real humans and is constantly updated.

Miro Sponsorship

This section introduces the sponsorship message from Miro, an online collaborative whiteboard tool.

Miro Collaboration Tool

  • Miro is an online collaborative whiteboard designed for teams.
  • It facilitates brainstorming, strategy layout, user research sharing, idea capturing, wireframe feedback, and overall collaboration among team members.
  • Users can access various templates and customize them according to their needs.

Common Mistakes Made by Product Managers

In this section, Jay-Z discusses common mistakes made by product managers based on her experience teaching product management at Stanford.

Jumping to Solutions Too Quickly

  • One common mistake is jumping to solutions without fully understanding the problem.
  • Product managers often become attached to a specific solution or implementation without considering alternative approaches.
  • It's important to focus on understanding the problem thoroughly before diving into potential solutions.

Understanding User Problems and Opportunities

In this section, the speaker emphasizes the importance of focusing on users and their problems rather than solely on building a specific product. They discuss the need to understand user problems and identify opportunities before deciding what to build.

Focusing on Users and Their Problems

  • The biggest mistake is to focus on building a specific thing for a particular person without considering the broader user base.
  • Product managers should not approach their role with the mindset of having ultimate power or making all decisions.
  • Product managers have limited authority and need to rely on influence rather than direct control.
  • The primary job of a product manager is to understand user problems and identify opportunities, not just make decisions about what gets built.

Biggest Product Mistake Made by the Speaker

In this section, the speaker shares an example of a significant product mistake made at Airbnb. They discuss how they focused too much on finding a solution instead of understanding the real problem and leveraging their strategic strengths.

Example from Airbnb - Airbnb Plus

  • The speaker recalls working on a concept called "Airbnb Plus" at Airbnb.
  • Instead of addressing the core problem of trust in using Airbnb as a platform, they focused heavily on finding solutions within their competitor landscape.
  • They invested resources in inspecting inventory and managing it more closely, but failed to address the fundamental issue that users wanted better representation of homes.
  • The company's strategic strength was as a platform or marketplace, not in operations or managed marketplaces.
  • The lack of clear unit economics and scalability hindered the success of Airbnb Plus.

Timestamps are provided for each section based on available information.

Understanding User Problems and Tailoring Solutions

In this section, the speaker discusses the importance of understanding user problems and tailoring solutions to address them effectively.

Focusing on User Problems

  • It is crucial to identify the user problem in each area and determine if the particular listing can target and solve that problem.
  • Instead of using a one-size-fits-all approach, consider getting local cleaners involved as part of the fee structure.
  • The key is to understand what you are trying to achieve and align it with the user's needs.

Imagining Ideal Situations

  • Great leaders like Airbnb's Brian Chesky imagine ideal situations and work backward from there.
  • This ambitious approach often leads to great results, but it is essential to assess feasibility early on.
  • Sometimes, despite shooting for big goals, certain approaches may not work out due to inherent limitations.

Balancing Big Thinking with Execution

  • Having a big vision is important for innovation, but it must be balanced with thoughtful execution.
  • Clearly define the phase your company is in and set specific time frames for experimentation and learning.
  • During prototyping phases, focus on unscalable actions that help gather valuable insights within a given period.

Breaking Down into Smaller Chunks

  • Break down your big vision into smaller chunks or milestones that can be evaluated periodically.
  • Articulate what success looks like at each milestone to avoid falling into cost fallacy traps.
  • Regularly assess progress and make go/no-go decisions based on predefined intervals rather than investing years without clear outcomes.

Pushing Back on Founders' Ideas

This section explores the importance of pushing back as a product leader when founders are enthusiastic about ideas that may not be viable.

Conviction vs. Learning Phase

  • Before pushing back on a founder's idea, evaluate your own conviction about its viability.
  • If you are still in the learning phase and personally gaining insights, it may be premature to dismiss the idea.

Balancing Conviction and Excitement

  • Consider your level of conviction and whether you genuinely believe an idea is not feasible.
  • As a leader, it is crucial to balance expressing concerns with maintaining excitement for the founder's vision.

Communicating Concerns

  • Find opportunities to communicate your reservations effectively and convince leadership when necessary.
  • Pushing back on ideas that may not work out requires thoughtful communication and presenting alternative perspectives.

Knowing When to Convince or Go Along with Founders' Ideas

This section delves into determining when it makes sense to convince founders against pursuing certain ideas versus going along with their enthusiasm.

Assessing Personal Conviction

  • Evaluate your personal conviction about an idea before deciding whether to push back or go along with it.
  • If you are still in the process of learning and forming opinions, consider continuing exploration rather than dismissing prematurely.

Finding the Right Balance

  • Strive for a balance between expressing concerns and maintaining alignment with the founder's vision.
  • It is essential to be excited as a leader while also being honest about potential challenges or limitations.

Conclusion

The transcript highlights the importance of understanding user problems, tailoring solutions accordingly, and balancing big thinking with execution. It also emphasizes the significance of pushing back on ideas when necessary while maintaining effective communication with founders. Ultimately, finding the right balance between conviction and alignment contributes to making informed decisions for product development.

Understanding the Spirit of Product Development

In this section, the speaker discusses the importance of understanding the spirit behind product development and finding more efficient ways to achieve goals.

The Spirit of Product Development

  • The spirit is to get people who previously didn't consider using a product to start using it.
  • The current approach of inspecting all homes manually is time-consuming and costly.
  • A more efficient way is to have a granular process for uploading homes with automated checks through technology.

Evolving the Review System

  • It was recognized that the manual process was not scalable and wouldn't work in the long run.
  • The speaker moved off a team to focus on evolving the review system and making it better.
  • Emphasizes the importance of understanding what founders or managers are trying to accomplish for users and reminding them of that goal.

Proposing Better Solutions

  • When faced with challenges, it's crucial to come back with better options aligned with user needs and business objectives.
  • Most people want to do what's best for their users, so presenting a superior solution backed by data and thoughtful analysis is usually well-received.
  • It's essential to ensure there is potential for success by considering if the business can generate revenue in the future.

Minimal Lovable Product vs. Minimal Viable Product

This section explores the concept of minimal lovable product (MLP) as an alternative approach to minimal viable product (MVP) and when it makes sense to prioritize creating a lovable experience.

Understanding Minimal Lovable Product

  • In a world with numerous options, simply meeting a quality bar may not be enough. Users expect a lovable experience.
  • MLP focuses on deeply understanding what creates a quality experience for users in a given context.
  • MLP can be seen as an updated version of MVP, considering the abundance of choices available to users.

Balancing User Needs and Development Speed

  • The level of polish required for a product depends on the options available to users and their tolerance for lower quality.
  • If the existing alternative is a manual, inefficient workflow, launching a product without additional features can still be considered lovable.
  • Understanding user expectations and the specific space in which the product operates helps determine the appropriate level of polish.

Examples of Minimal Lovable Products

  • The speaker mentions an example from Webflow where they invested in new features but realized they couldn't achieve minimal lovable status.
  • It's challenging to provide specific examples as every product team faces difficulties in defining what constitutes minimal viable or lovable.

The transcript provided limited information on this topic.

Minimal Lovable and Roadmapping

In this section, the speaker discusses the concept of minimal lovable products and provides insights on effective roadmapping strategies.

Minimal Lovable Products

  • Having a strong point of view is crucial in determining whether a product is at the stage of being minimal viable or minimal lovable.
  • It is important to focus on doing a few things well rather than trying to do everything. This creates a high degree of polish and improves the overall user experience.
  • Creating something lovable involves delivering a product that is good, high quality, and meets users' needs effectively.
  • Adding delightful features or "pixie dust" can enhance the lovability of a product. Examples include keyboard shortcuts for power users or pre-populated templates in an app.

Effective Roadmapping

  • When it comes to roadmapping, telling a story and having clear themes are essential. It's important to articulate why certain projects or features are prioritized.
  • Avoid thinking of roadmaps as spreadsheets filled with projects and metrics. Instead, focus on creating a narrative that explains the purpose behind each piece of work.
  • Stay open to learning and adjusting your roadmap based on new insights. The story you tell should be flexible enough to accommodate changes in user behavior or market conditions.

Timestamps have been associated with relevant bullet points for easy reference while studying the transcript.

New Section

In this section, the speaker discusses the importance of using ancillary spreadsheets and documents to deliver proposals and prioritize tasks in a remote-first or hybrid remote culture.

Prioritization and Delivery

  • Ancillary spreadsheets can be used to document prioritization and task delivery.
  • Documents and decks are helpful for live discussions but may require voiceovers in a remote-first culture.
  • Writing down proposals in a document allows for adding granularity and details.
  • A roadmap is like telling a story, where themes are identified and big projects are outlined.
  • Linking out to artifacts and systems used by the team (e.g., Jira) ensures up-to-date information.
  • Spreadsheets can become outdated, but linking to actual working systems provides real-time updates.

New Section

In this section, the speaker talks about templates or common structures that can be used for laying out the story of a project or roadmap.

Templates for Laying Out the Story

  • Reforge offers artifacts that provide guidance on product development processes, spec templates, roadmaps, etc.
  • Each team may tweak these artifacts according to their needs.
  • Sharing artifacts across teams helps establish a common language and facilitates collaboration.

New Section

This section introduces Superhuman as an email tool designed for high-performing teams.

Introducing Superhuman

  • Superhuman is an email tool designed for high-performing teams.
  • It works with Gmail and Outlook.
  • Features include splitting the inbox into streams or VIPs, setting reminders, AI-powered writing/editing/summarizing/translation capabilities.
  • Teams using Superhuman spend less time in their inboxes, respond to more emails, and save hours each week.

New Section

The speaker provides advice for new product managers (PMs) on accelerating their careers.

Accelerating PM Careers

  • It is important to become known for something specific within the company.
  • Examples include excelling at complex launches, technical problem-solving, or regulatory complexities.
  • Being known for excellence in a particular area leads to more responsibility and opportunities.

New Section

The speaker shares her own experience of being known for having a strong analytics background early in her career.

Personal Experience

  • Early in her career, the speaker was known for her strong analytics background.
  • This expertise helped her excel in the gaming industry.

Discovering the Ability to Manage Complex Projects

In this section, the speaker discusses their experience in managing complex projects and how it led them to bring that skill to Dropbox.

Managing Complex Projects at the Largest Studio

  • The speaker discovered their ability to manage complex projects while working in a role at the largest studio.
  • They were able to handle multiple tasks simultaneously and work with various teams.
  • This skill set was something they brought to Dropbox.

Taking on More Responsibility

  • By demonstrating their ability to work with different teams and meet launch deadlines, the speaker gained more responsibility.
  • Successfully completing a challenging project with a small team led others to trust them with additional responsibilities.
  • However, as their career progressed, they realized that being known as an excellent executor is not always enough for gaining more responsibility.

Importance of Hard Work and Getting Things Done

In this section, the speaker emphasizes the significance of hard work and delivering results.

Working Hard at Dropbox

  • The speaker believes that working hard and getting things done is crucial for success at Dropbox.
  • They highlight that being known for working hard will never be a disadvantage in one's career.

Evolving Career Focus

In this section, the speaker discusses how their career focus has evolved over time.

Shifting Priorities in Career Growth

  • Initially, it made sense for the speaker to lean into certain skills early in their career.
  • However, as they transitioned into management roles, they realized that being solely focused on execution might not lead to greater responsibility.
  • They learned to flex their core strengths in different ways and adapt them based on new challenges.

Tips on OKRs (Objectives and Key Results)

In this section, the speaker shares their insights on setting effective OKRs.

Importance of Clarity in OKRs

  • The speaker emphasizes the need to have a clear understanding of what would make an OKR successful.
  • Many teams struggle with OKRs due to fear and pressure associated with not achieving them.
  • They encourage teams to focus on the spirit of what they want to achieve rather than just meeting numerical targets.

Qualitative Success over Quantitative Metrics

  • The speaker believes that it is better to have missed OKRs but learned valuable lessons than achieving all green metrics without any significant impact.
  • They stress the importance of defining success qualitatively and considering the impact on users and business outcomes.

Balancing Ambitious OKRs and Performance Reviews

In this section, the speaker addresses concerns about ambitious OKRs and performance reviews.

Evaluating Team Performance

  • The speaker acknowledges that signing up for ambitious OKRs can sometimes lead to not meeting them.
  • However, they emphasize the importance of evaluating team performance beyond just hitting numerical targets during performance reviews.
  • Understanding whether the team did well and if the PM performed effectively requires considering various factors beyond solely achieving ambitious goals.

The Importance of Taking Risks as a Product Manager

In this section, the speaker discusses the importance of taking risks and having ambitious goals as a product manager. They emphasize the need for PMs to dream big and have a plan to achieve their goals.

Taking Risks and Dreaming Big

  • Rather than playing it safe, it is better for product managers to take risks and aim for ambitious goals.
  • A good PM should have a clear vision (North Star) and break it down into achievable milestones.
  • It is better to shoot for the moon and not know the exact path than to play it safe and build something sub-optimal.
  • Having an ambitious goal helps in resource allocation and finding the best possible solution.

Lessons Learned from Working at WeWork

In this section, the speaker reflects on their experience working at WeWork during a tumultuous time. They discuss two important lessons they learned: empathy in people management and avoiding over-hiring.

Empathy in People Management

  • Working at WeWork taught them valuable lessons about empathy in managing people during challenging times.
  • They had to navigate through layoffs and transitions, which required thoughtful leadership and transition plans.
  • The experience highlighted the importance of considering people's well-being when making organizational decisions.

Avoiding Over-Hiring

  • One major lesson learned was not to over-hire, as it can lead to difficult situations like laying off employees later on.
  • Being mindful of hiring needs, setting clear milestones, and unlocking hiring opportunities based on results are crucial aspects of effective team management.

Balancing Operations with Technology at WeWork

In this section, the speaker discusses their observations about operational excellence at WeWork but also highlights areas where technology hiring may have been excessive.

Operational Excellence at WeWork

  • WeWork excelled in operational aspects, which attracted the speaker to join the company.
  • They recognized the strength of WeWork's operations and their ability to expand globally.

Excessive Technology Hiring

  • However, there was a tendency to over-hire in technology roles, which may not have been necessary for achieving product excellence.
  • The speaker emphasizes the importance of being mindful of hiring needs and aligning them with specific goals and milestones.

The transcript provided does not contain enough information to create additional sections.

The Vision of WeWork

In this section, the speaker discusses the ambitious vision of WeWork and how it can still be relevant in a hybrid work environment. They emphasize the importance of inventory management as a key component of this vision.

The Key Piece of the Vision

  • The key piece of WeWork's vision is around inventory management.
  • Making inventory management easier is crucial for the success of the operational play.
  • Dreaming big and having an ambitious vision doesn't necessarily require hiring a large workforce.

Favorite and Hardest Memories at WeWork

The speaker reflects on their favorite memory at WeWork, which was working with dreamers who were passionate about infusing technology into physical spaces. They also share their hardest memory, which involved making difficult decisions during layoffs while being in their first trimester of pregnancy.

Favorite Memory

  • Working with dreamers who believed in infusing technology into physical spaces.
  • Joining a company for its mission and product but staying for the people.

Hardest Memory

  • Going through layoffs while being in the first trimester of pregnancy.
  • Feeling responsible for hiring people who were now facing job uncertainty.
  • Making tough decisions about one's own role and considering others' situations.

Transition to Something Different

The speaker shares their decision to leave WeWork after going through layoffs during their pregnancy. They discuss how they made the choice to give their role to someone else on the team and eventually joined another company.

Decision to Leave WeWork

  • Giving up their role at WeWork to someone else on the team due to personal circumstances.
  • Feeling responsible for others' job security and considering visa constraints.
  • Joining a new company, Webflow, during their third trimester of pregnancy.

First 90 Days at Webflow

The speaker discusses the importance of the first 90 days when joining a new company and shares insights on how to approach this period. They highlight the unique experience of starting at Webflow while being pregnant.

Importance of the First 90 Days

  • The first 90 days vary depending on one's role but are crucial for absorbing information and making an impact.
  • Personal experience of starting at Webflow while being pregnant added a time-bound aspect to the first 90 days.

WeWork Movie and Silicon Valley

The speaker mentions not having watched the movie about WeWork and compares it to not watching Silicon Valley due to personal reasons.

Not Watching WeWork Movie

  • Being too busy with parenting responsibilities to watch movies.
  • Drawing parallels with others who may choose not to watch movies or shows related to their work.

Recommendations for the First 90 Days

The speaker provides recommendations for approaching the first 90 days when joining a company, focusing on product leadership roles.

Recommendations for Product Leadership Roles in the First 90 Days

  • Understand the context and goals of the company.
  • Build relationships with key stakeholders.
  • Gather information and insights from various sources.
  • Identify areas where change can be made and prioritize actions accordingly.

New Section

In this section, the speaker discusses the importance of building context and quickly establishing connections when starting a new role.

Building Context and Establishing Connections

  • The most important thing when starting a new role is to build context and establish connections.
  • To quickly build context, it is essential to speak with various people in the company, including the leadership team, across different functions and levels.
  • Speaking to engineers who have been with the company for a long time helps understand the challenges and difficulties they face in their day-to-day work.
  • It is crucial to think beyond just peers and team members and consider all functions within the organization to gather valuable information.
  • The speaker recommends scheduling meetings with direct team members, leadership team members, as well as individuals from other functions such as product marketing or engineering.
  • By synthesizing information from these conversations, one can gain a comprehensive understanding of what is happening within the company.

New Section

In this section, the speaker emphasizes the importance of having a plan in place before taking time off and effectively communicating gaps or areas that need attention.

Having a Plan in Place

  • Even if taking time off for only two months, it is crucial to have a plan in place before leaving.
  • The plan should include getting an overview of the current state of affairs, identifying strategic priorities that make sense to continue working on, and highlighting areas that require further research.
  • By explicitly articulating these aspects in the plan, it becomes easier to keep moving forward while ensuring everyone is aware of any gaps or challenges.
  • Assigning specific individuals to conduct research during one's absence allows for productive discussions upon return.

New Section

In this section, the speaker discusses how they communicated important issues and gaps to the entire leadership team and board, emphasizing the need for awareness and accountability.

Communicating Important Issues

  • The speaker wanted to ensure that everyone, including the entire leadership team, founders, and board members, was aware of critical issues or gaps.
  • For example, they highlighted the importance of engineering hiring and communicated that the company was not adequately staffed to achieve ambitious goals.
  • By explicitly calling out these issues and creating awareness around them, other executives were encouraged to step in and take accountability.

New Section

In this section, the speaker provides insights into their approach to building context by speaking with various individuals across different functions.

Building Context through Conversations

  • The speaker scheduled meetings with everyone on their direct team and the leadership team.
  • Additionally, they aimed to have conversations with individuals from other functions such as product marketing or engineering.
  • By getting a read from both leaders and those closer to the actual work within each function, a comprehensive understanding of what is happening can be obtained.
  • These conversations provided valuable data points for each function and helped create a clear picture of the overall situation.

New Section

In this section, trust-building is discussed as an essential aspect for product leaders joining new teams.

Trust-Building for Product Leaders

  • Trust-building is crucial for product leaders joining new teams.
  • While it may be less essential compared to when non-product leaders join a team, trust still plays a significant role in establishing effective collaboration.

Gaining Trust and Pushing for Change

In this section, the speaker reflects on the challenge of gaining trust as a product leader in a new role and the importance of balancing that trust with pushing for change. They discuss the concept of trust as a bank, where you deposit trust over time and then use it to push for change.

Gaining Trust and Pushing for Change

  • The speaker shares their experience of feeling the pressure to make changes quickly within a limited timeframe.
  • They highlight the importance of building trust before pushing for change, especially in a new role.
  • The speaker compares trust to a bank account, where you deposit trust over time and then use it to advocate for change.
  • It is crucial to be thoughtful about how much trust you have built before making significant changes.
  • Signs that indicate a lack of sufficient trust include not being able to effectively influence decisions or lacking support from team members.
  • The speaker acknowledges that due to time constraints, they prioritized building relationships with the team over deepening their understanding of the product.

Lessons from Legendary Companies

In this section, the speaker shares one key lesson they learned from each legendary company they worked at: Dropbox, Airbnb, WeWork, and Webflow. They focus on both product development and leadership insights.

Lessons Learned from Legendary Companies

Dropbox

  • Understanding why people love your product is essential.
  • Investing deeply in core concepts that make your product unique is crucial.
  • Avoid wasting cycles by chasing competitive trends without considering what makes your product special.

Airbnb

  • Similar to Dropbox, understanding why people choose your platform is vital.
  • Building around your unique value proposition (e.g., providing accommodations) rather than trying to compete directly with other services (e.g., building a chat product).

WeWork

  • The speaker does not provide specific insights for this company in the given transcript.

Webflow

  • Investing in simplicity, delight, and ease of use is key.
  • Prioritizing performance and user experience can have a significant impact on customer satisfaction.

The speaker mentions that there are many nuances and additional lessons from each company that could be discussed at length.

Focusing on What Makes a Company Special

In this section, the speaker discusses the importance of understanding what makes a company special and how to double down on its strengths.

Identifying Airbnb's Strengths

  • Airbnb should focus on what makes it special and double down on those strengths.
  • The speaker emphasizes the importance of investing time in understanding the experience of staying in an Airbnb home to avoid surprises for guests.
  • This lesson can be applied to other companies as well, by identifying their core advantage and investing resources accordingly.

Core Advantage and Inventory Management

  • The speaker highlights that Airbnb's core advantage lies in its inventory (the homes available for booking), not in additional features like key cards or technology.
  • Instead of spreading resources thin, companies should prioritize making inventory management great.
  • By providing tools for sales and operations teams to acquire inventory, companies can deliver a better product experience.

Lessons from Webflow

  • Even at Webflow, the speaker mentions learning the lesson of focusing on core advantages rather than spreading resources too thin.
  • Users love Webflow's designer tool and CMS (Content Management System), so investing deeply in these areas has been beneficial.

The Power of Asking for Help

In this section, the speaker discusses the importance of asking for help and seeking mentorship when building products or leading teams.

Overcoming Hesitation to Ask for Help

  • The speaker acknowledges that as a leader, there may be hesitation to ask for help due to concerns about appearing incompetent.
  • However, asking for help is crucial because relying solely on one's own knowledge may limit problem-solving abilities.

Seeking Help from Partners, Peers, and Mentors

  • It is important to ask for help from partners, peers, team members, and mentors when facing challenges or uncertainties.
  • Being honest about what one knows and doesn't know can lead to better collaboration and decision-making.

Seeking Help in Product Strategy

In this section, the speaker shares an example of seeking help in product strategy and leveraging AI technology.

Leveraging AI for Product Strategy

  • The speaker is working on a product strategy for the next three years at Webflow, focusing on leveraging AI to support users and improve their experience.
  • As the speaker is not an AI expert, they actively seek help from founders, external experts, and engineers to stay updated with the rapidly changing landscape.

Lightning Round

In this section, the speaker answers rapid-fire questions.

Recommended Books

  • "The Design Sprint" by Google
  • Julie's book on managing people (specific title not mentioned)

The lightning round questions are not transcribed in the provided text.

Brandon Sanderson's Writing during the Pandemic

In this section, the speaker discusses author Brandon Sanderson and his productivity during the pandemic.

Brandon Sanderson's Productivity during the Pandemic

  • Brandon Sanderson, author of the Mistborn series, wrote several books during the pandemic.
  • He confessed to writing four extra books, including his latest work "The Trust."
  • Despite speculation about using ghostwriters, Sanderson confirmed that he personally wrote all the books.

Favorite Recent Movie or TV Show

The speaker talks about their favorite recent movie or TV show.

Watching Sesame Street on YouTube

  • Due to limited TV watching time, the speaker and their child watch Sesame Street videos on YouTube.
  • They enjoy watching songs like the Elmo song and ABC song with their three-year-old.

Connection between Painting and Arcane

The speaker explains a connection between a painting behind them and the show Arcane.

Painting Predicting Arcane Characters

  • The painting was created before Jinx and VI characters were introduced in Arcane.
  • Both the speaker and their husband were surprised by how accurately they predicted elements of Arcane in their artwork.

Favorite Interview Question for Candidates

The speaker shares their favorite interview question for candidates applying for a position.

Behavioral Questions about Navigating Ambiguity

  • The speaker likes to ask behavioral questions that assess how candidates handle challenging situations and ambiguity.
  • They believe that navigating ambiguity is crucial for product managers.
  • Seeking help and input from others is valued over being overly confident in one's own decisions.

Qualities of a Good Answer in an Interview

The speaker discusses the qualities they look for in a good answer during an interview.

Structure and Path Forward

  • A good answer demonstrates the ability to provide structure and a clear path forward through ambiguity.
  • Candidates who can navigate ambiguity effectively are preferred over those who struggle with it.
  • Seeking input and being open to collaboration is important, as no initial path is likely to be perfect.

Favorite Product Recently Discovered

The speaker shares their favorite product that they recently discovered.

Snoo and Mid-Journey for Your Toddler

  • The speaker loves the Snoo, a product that helps soothe babies and gives parents peace of mind.
  • They also recommend Mid-Journey, an app that allows toddlers to create their own stories instead of relying on instant gratification from screens.

Importance of Creativity in Future Endeavors

The speaker emphasizes the importance of creativity in future endeavors.

Training Creativity for Future Success

  • The speaker believes that training creativity will be crucial in the future.
  • They highlight the significance of generating ideas and bringing them to life rather than just executing tasks.
  • Being able to define ideas and milestones is essential for success.

Minor Changes Impacting Team's Execution Ability

The speaker discusses minor changes that have had a significant impact on their team's execution ability.

Tweaking Complex Tech Stack at Webflow

  • At Webflow, one major focus has been tweaking their complex tech stack.
  • Given the platform's complexity, ensuring smooth interactions between different features has been crucial for execution.

The transcript provided does not cover the entire video.

Process Improvement at Webflow

In this section, the speaker discusses the importance of making small tweaks in processes to improve efficiency and collaboration within a company like Webflow. They highlight the significance of involving cross-functional partners in kickoff meetings to enhance teamwork.

Making Small Tweaks in Processes

  • It is crucial to continuously think about and implement small process improvements.
  • The specific challenges faced by different companies may vary, but finding ways to work effectively with cross-functional partners is often a key concern.
  • Bringing cross-functional partners into kickoff meetings can significantly improve collaboration and working dynamics.

Pro Tips for Using Webflow

The speaker shares their number one pro tip for using Webflow successfully. They mention that although Webflow has a high learning curve due to its powerful features as a professional tool, they are excited about upcoming developments that will make it easier for users to learn and utilize the product.

Number One Pro Tip

  • The speaker's number one pro tip for using Webflow is to take advantage of upcoming developments that aim to simplify the learning process.
  • Webflow traditionally had a high learning curve due to its professional-grade capabilities.
  • Future updates will integrate the magic of Webflow University and AI, allowing users to learn within the context of their tasks and take direct actions with prompts from the platform.

Feedback and Career Advice

The speaker invites listeners to provide feedback on the podcast or share their career-related challenges. They mention working on a course focused on managing PM careers and express interest in hearing about specific problems faced by individuals in order to refine their course content.

Feedback and Career Advice

  • Listeners are encouraged to provide feedback on the podcast or suggest topics they would like to learn more about.
  • The speaker is currently developing a course on managing PM careers in collaboration with Reforge.
  • They welcome listeners to reach out and share the specific challenges they face in their careers, as it will help refine the course content.

Contact Information

The speaker shares how listeners can connect with them online and provides information about their upcoming course. They express gratitude for the opportunity to be part of the podcast.

Contact Information

  • Listeners can reach out to the speaker for feedback or inquiries through their website, which is built using Webflow.
  • The speaker mentions working on an upcoming course focused on managing PM careers in collaboration with Reforge.
  • Specific details and a dedicated URL for the course will be shared soon on their personal website.

Timestamps are provided based on the transcript, but please verify them against the actual video for accuracy.

Video description

Jiaona Zhang (JZ) is a product leader with a strong background in consumer products and extensive hiring and management experience. She is currently SVP of Product at Webflow as well as a lecturer at Stanford, where she teaches a graduate-level course on product management. Before Webflow, JZ was Head of Product for the Homes Platform at Airbnb and has also led product teams at Airbnb, WeWork, and Dropbox. In today’s episode, we discuss: • Building a “minimum lovable product” rather than a minimum viable product • How to create better roadmaps through storytelling • Top lessons from Dropbox, Airbnb, WeWork, and Webflow • The importance of setting ambitious OKRs • JZ’s first 90 days playbook: how to succeed in a new role • Advice for early-career PMs — Brought to you by Brave Search API—An independent, global search index you can use to power your search or AI app | Miro—A collaborative visual platform where your best work comes to life | Superhuman—The fastest email experience ever made Find the transcript at: https://www.lennysnewsletter.com/p/building-minimum-lovable-products Where to find Jiaona Zhang: • Reforge: https://www.reforge.com/managing-your-pm-career • LinkedIn: https://www.linkedin.com/in/jiaona/ • Website: https://www.jiaonazhang.com/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • Twitter: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) JZ’s background (04:22) Common mistakes new PMs make (06:44) Why Airbnb Plus didn’t work out, and takeaways from that experience (10:51) Executing big dreams step-by-step (13:45) The right way to push back against founders (16:54) Minimum lovable product vs. minimum viable product (20:53) What makes a product lovable (22:20) Advice on roadmapping and prioritization (28:04) Tips for new PMs to accelerate their career (29:16) JZ’s top skills and how they have evolved over her career (31:37) Designing crisp OKRs (36:09) Lessons from WeWork (43:01) Winning the first 90 days at a new company (48:34) Why trust is crucial (51:48) High-level lessons from Dropbox, Airbnb, WeWork, and Webflow (56:38) The one piece of advice that transformed JZ’s career (58:39) Lightning round Referenced: • Mike Lewis on LinkedIn: https://www.linkedin.com/in/mikelewis/ • “What working at Figma taught me about customer obsession,” VP of Product Sho Kuwamoto: https://www.lennysnewsletter.com/p/what-working-at-figma-taught-me-about • WeWork: https://www.wework.com/ • WeCrashed on AppleTV+: https://tv.apple.com/us/show/wecrashed/umc.cmc.6qw605uv2rwbzutk2p2fsgvq9 • Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days: https://www.amazon.com/Sprint-Solve-Problems-Test-Ideas/dp/150112174X • The Making of a Manager: What to Do When Everyone Looks to You: https://www.amazon.com/Making-Manager-What-Everyone-Looks/dp/0735219567 • Tress of the Emerald Sea: A Cosmere Novel: https://www.amazon.com/Tress-Emerald-Sea-Brandon-Sanderson/dp/1250899656/ • Arcane on Netflix: https://www.netflix.com/title/81435684 • Snoo: https://www.happiestbaby.com/ • Midjourney: https://www.midjourney.com/ Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.