Gestión de la calidad en el servicio al cliente

Quality Management in Customer Service

Foundations of Quality Management

• The management of quality in customer service is based on various criteria and standards, starting with labels and protocols that guide customer interaction.

• Identifying the type of customers an organization has is crucial, along with adhering to courtesy norms and maintaining a comprehensive institutional image.

• A strong customer service culture requires essential components such as information channels and systems that enhance organizational credibility.

Implementation Requirements

• To implement effective channels and information systems, it is necessary to establish connections between processes, procedures, protocols, and ISO standards.

• Utilizing software and technological means will facilitate the establishment of these processes, ensuring a robust framework for quality management in customer service.