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What is Follow The Sun Model?
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What is Follow The Sun Model?

What is the Follow the Sun Model?

Introduction to the Follow the Sun Model

  • Gopi introduces the concept of the Follow the Sun (FTS) model, clarifying that it does not refer to waking up with the sun but rather a workflow model.
  • The FTS model involves passing work between offices in different time zones, allowing for continuous work and reducing project duration.

Implementation of the FTS Model

  • Typically implemented across two or three time zones, such as in the US, India, and Europe.
  • The US team hands off support calls to India at their end of day; India then passes calls to Europe before returning to the US team.

Benefits of Using FTS

  • This model ensures customer support is available around-the-clock, enhancing responsiveness when issues arise.
  • An example illustrates how immediate support can resolve urgent problems like internet outages without delay.

Challenges and Acceptance

  • Despite its complexity due to required coordination among teams across time zones, many Fortune 500 companies successfully implement this model.
  • The FTS model leads to high customer satisfaction through uninterrupted support and effective problem resolution.

Conclusion

  • Gopi concludes by emphasizing understanding of the FTS model and encourages viewers to subscribe for more content.
Video description

Follow-the-sun is a workflow model in which work is passed on to the offices located in different time zones. In this way work is done round-the-clock thereby reducing the project or support duration and increasing the responsiveness. http://www.knowthetrick.com