Pancake - วิธีเข้าสู่ระบบ และเชื่อมต่อกับช่องทางต่างๆเพื่อเริ่มต้นใช้งาน
Introduction to Pancake Thailand
Overview of Connecting with Pancake Thailand
- The session begins with a welcome message and an introduction to connecting with various channels through Pancake Thailand.
- Instructions are provided on how to log in using a specific link, which can be found on the Facebook page or group.
- The speaker mentions being an admin for a particular page and discusses connecting to multiple Facebook pages.
Connecting Social Media Accounts
- Users can connect their accounts not only to Facebook but also to other platforms like Instagram and TikTok.
- It is possible to manage multiple pages simultaneously, allowing for efficient customer interaction across different platforms.
Basic Usage of the System
Customer Interaction Features
- An overview of customer messages is presented, highlighting unread messages and comments from customers.
- The system allows tracking where customers come from based on advertisements or posts, aiding in understanding customer engagement.
Managing Customer Queries
- Users can create orders directly within the platform, although there may be limitations based on current features available.
- Tags can be assigned to customers based on their interests or inquiries, helping admins understand what products are appealing.
Advanced Features and Functionality
Communication Tools
- The platform supports sending images, videos, and pre-recorded responses for quick replies to common questions.
- A feature exists for marking messages as unread if further research is needed before responding.
Customer Profile Management
- Admin users can view detailed profiles of customers including previous interactions and notes about their preferences or issues.
- There’s functionality for blocking users if necessary while maintaining a record of all conversations across different channels.
Conclusion and Further Learning
Next Steps