Amadeus Connect - Nivel Básico #1: Introducción al Sistema

Introduction to GDS (Global Distribution Systems)

In this section, Luis Enrique Silva introduces himself as a consultant from "Tu Eres Disminución Consulting," a tourism consulting firm. He explains that the course will focus on GDS (Global Distribution Systems) in the tourism sector, specifically Amadeus. GDS allows different service providers in the tourism industry, such as travel agencies and hotels, to generate reservations for various segments like flights, hotels, and car rentals.

What is a GDS?

• A GDS is a system that enables different service providers in the tourism industry to generate reservations for various segments.

• It helps agencies and other service providers manage inventory and make bookings.

• Examples of GDS include Amadeus, Sabre, and Travelport.

Importance of GDS

• GDS is commonly used by travel agencies but can also be utilized by other service providers to complement their services.

• For example, hotel chains like Marriott can offer additional services such as flight or car reservations through GDS.

• Amadeus is one of the largest and most widely used GDS systems.

Level 1 - Making Reservations with Amadeus

This section focuses on Level 1 of the course, which covers how to make a reservation using Amadeus. The instructor mentions that they will explore both mandatory and optional elements of a reservation.

Elements of a Reservation

• Mandatory elements include passenger names, flight segments, and other necessary information for generating a reservation.

• Optional elements are additional details that can be added to enhance the reservation experience.

Compatibility and Accessibility of Amadeus

In this section, Luis Enrique Silva discusses the compatibility and accessibility of Amadeus.

Compatibility

• Amadeus is compatible with various web browsers such as Google Chrome, Firefox, and Microsoft Edge.

• It can also be accessed on different operating systems like Windows or macOS.

Accessibility

• Amadeus can be used on different devices, including laptops, notebooks, smartphones, and tablets.

• It offers flexibility in terms of accessing the system from different devices.

Accessing Amadeus Selling Platform Connect

This section explains how to access Amadeus Selling Platform Connect.

Accessing Amadeus Selling Platform Connect

• Users can access Amadeus Selling Platform Connect by searching for "Amadeus Connect" in their web browser.

• The instructor demonstrates accessing it through a search engine like Google.

• Alternatively, users can directly enter the URL for Amadeus Selling Platform Connect with the addition of "training" for training purposes.

Working Modes: Production vs. Training

This section discusses the two working modes of Amadeus: production mode and training mode.

Production Mode vs. Training Mode

• Production mode is used for daily work activities in real-world scenarios.

• Training mode is utilized for learning and practicing within a safe environment without affecting actual operations.

• Both modes function similarly, and everything learned in training mode applies to production mode as well.

Conclusion

This markdown file provides an overview of the transcript's content using clear headings and bullet points. It covers topics such as GDS (Global Distribution Systems), specifically focusing on Amadeus. The sections include an introduction to GDS, making reservations with Amadeus at Level 1, compatibility and accessibility of Amadeus, accessing Amadeus Selling Platform Connect, and working modes (production vs. training). The timestamps provided allow for easy reference to specific parts of the transcript.

Complaint about the airline's actions

The speaker expresses a complaint about the airline's actions and explains that they are trying to avoid such situations. They mention using the training mode to practice without affecting any inventory elements.

Using Training Mode

• The speaker mentions switching to training mode to avoid any negative impact on inventory.

• They explain that in their day-to-day work, they will use a common selling platform called "Connect."

• In training mode, there are three fields displayed on the web page.

• The speaker encourages participants to read the messages in these fields but states that they are optional.

Difference between modes: Training vs. Regular

The speaker explains the difference between training mode and regular mode in using the selling platform "Connect."

Training Mode Features

• In training mode, there is a language field where participants can modify it according to their preference.

• The default language is set to Spanish, but participants can change it if needed.

• The speaker assumes most participants will use Spanish as their preferred language.

• There are highlighted fields in yellow and white on the web page.

• Yellow fields indicate mandatory information, while white fields are optional.

User Login Information

The speaker provides details about user login information required for accessing the system.

User Credentials

• Participants will receive their username directly from Amadeus, which is usually based on their name or initials.

• The username should be entered exactly as provided by Amadeus.

• Participants need to enter a password with 7 to 15 alphanumeric characters.

• It is recommended to keep a record of both username and password for easy reference.

Resetting Password

Instructions for resetting passwords if forgotten or experiencing issues.

Resetting Password Process

• If participants encounter any issues with their password, they can click on the "Forgot your password?" link.

• They will be prompted to enter their username and a new password.

• Participants need to confirm the new password for it to be reset successfully.

Accessing the System

Steps for accessing the system after entering login credentials.

Accessing the System

• After entering the required login information, participants will reach a screen where Amadeus is displayed.

• The left sidebar contains various options, starting with "Desktop," which is always selected by default.

• Within the "Desktop" option, participants will primarily work with two elements: "Passenger Name" and "Flight Search."

• Other advanced elements in the sidebar are not covered in this course but can be explored if desired.

Elements in the Left Sidebar

Explanation of different elements available in the left sidebar of Amadeus.

Sidebar Elements

• The left sidebar includes options such as opening files, airline profiles, and more advanced features.

• For this course, focus is on "Passenger Name" and "Flight Search" within the "Desktop" option.

Additional Options in Amadeus

Introduction to additional options available in Amadeus for further exploration.

Additional Options

• Participants can access additional options like configuration settings, scripts, help documentation, creating new passenger profiles, and flight searches from different sections of Amadeus.

• These options can also be accessed through other parts of Amadeus like opening a new reservation file.

Introduction to Amadeus Modes

In this section, the speaker introduces the two modes of working with Amadeus: graphical mode and command mode. They explain that graphical mode allows users to work with all the necessary elements of the platform in a visual interface, while command mode involves working with a specific window for entering commands.

• Amadeus has two modes: graphical mode and command mode.

• Graphical mode, also known as Graphic User Interface (GUI), allows users to work with all platform elements visually.

• Command mode, also known as cryptic or format mode, involves using a specific window for entering commands.

• Different entries are required to operate the system effectively.

Working Modes of Amadeus

The speaker explains that Amadeus can be worked on in either graphical or command mode. They mention that both modes can be used simultaneously and will cover various formats and entries throughout the course.

• Amadeus can be worked on in graphical or command mode.

• Graphical mode allows users to work with a visual interface.

• Command mode involves using specific commands in a dedicated window.

• Both modes can be used simultaneously.

• Different formats and entries will be covered during the course.

Understanding Entries for System Operation

The speaker discusses different entries required to operate the Amadeus system effectively. They provide an example of using a specific entry format (Romeo Tango) and demonstrate how it generates a direct response related to that particular entry.

• Various entries are needed to operate the Amadeus system effectively.

• An example is given using the entry format "Romeo Tango."

• The system provides a direct response based on the specific entry format used.

Working with Graphical and Command Modes Simultaneously

The speaker mentions that users can work with both graphical and command modes simultaneously. They reassure the audience that this will be covered in detail during the course.

• Users can work with both graphical and command modes simultaneously.

• Working with graphics and entries together will be covered in detail during the course.

Introduction to Flight Search

The speaker demonstrates how to perform a flight search using Amadeus. They show how the system loads a screen with flight search information, highlighting mandatory fields in yellow and optional fields in white.

• The speaker demonstrates performing a flight search using Amadeus.

• The system loads a screen with flight search information.

• Mandatory fields are highlighted in yellow, while optional fields are in white.

Conclusion of Part 1

The speaker concludes the first part of the basic course by summarizing the topics covered so far. They express hope that viewers have enjoyed the content.

• The first part of the basic course is concluded.

• Topics covered include working modes, entries, and flight search.

• Viewers are encouraged to enjoy the content provided.