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Module 9: Business Processes - ASU's W. P. Carey School
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Module 9: Business Processes - ASU's W. P. Carey School

Understanding Supply Chains and Business Processes

The Activation of Global Supply Chains

  • Customers unknowingly activate a global supply chain when they make purchases, such as buying a bottle of water or ordering online.
  • Each transaction triggers numerous business processes to ensure timely delivery at reasonable prices while maintaining company profitability.

Key Processes in Online Purchases

  • Purchasing a book online activates various processes including picking, packing, labeling, shipping, restocking, and supplier payments.
  • Each process requires time and resources, often necessitating trained employees to execute tasks efficiently.

Importance of Effective Business Process Management

  • Effective business process management can lead to significant savings in time and money; even minor improvements can yield substantial financial benefits for companies.
  • Supply chain managers are tasked with designing and improving interconnected processes that span from point-of-sale to suppliers globally.

Role of Top Executives in Supply Chain Management

  • Well-designed business processes enable executives to manage operations effectively from afar, ensuring consistent quality across locations.
  • Companies like McDonald's and Starbucks thrive due to their efficient business processes that provide uniform customer experiences worldwide.

Customer Expectations and Business Process Integrity

  • Customers expect high-quality service; any failure in the process can lead to dissatisfaction (e.g., incorrect restaurant orders).
Video description

Part 9 of 12 The moment a customer places an order through a simple business process dozens if not hundreds of other business processes are set into action. Like miniature cells that make up the entire body, business processes are the small working pieces that together encompass the supply chain. Thus supply chain managers are tasked with making every business process within a supply chain effective, efficient, and adaptable. Through this video youll begin to learn why companies and supply chains are dependent on well-designed and well-managed business processes to expand and grow in a healthy manner. This is the 9th installment in Arizona State University's twelve-part introduction to supply chain management video series developed by Eddie Davila, Jeff Hough, Randy Cates, Dawn Feldman, Dan Ichikawa, Ian Schmoel, and Matt Hardy. ASU, the W. P. Carey School of Business, and the Supply Chain Management Department are proud and happy to share this video series with supply chain management departments, supply chain instructors, career specialists in high schools and universities, as well as industry leaders in an effort to inspire a new generation of supply chain management professionals across the country and around the world. For more information, visit W. P. Carey's SCM Web site at http://wpcarey.asu.edu/scm or send an e-mail to wpcarey.scm@asu.edu.