3ª Palestra: INFOSCIP - Dúvidas mais frequentes

Introduction to the Webinar

Welcome and Overview

• The webinar is introduced by 1st Lieutenant Daniel Saibam Silva, who has been with the corporation for ten years.

• The focus of the session is on "IFK OSCIP," a system for processing fire prevention and panic processes.

System Access and User Registration

First Access to the System

• Users can access the system through a direct connection to databases from both CREA (Council of Architects) and CRN (National Council).

• To register, users must provide their CPF (Brazilian individual taxpayer registry identification) and professional registration number.

Common Registration Issues

• Users often fail to input their state or complete the required ten-digit sequence when registering.

• An example illustrates that if a user inputs an incomplete registration number, the system will not retrieve necessary information.

User Login Process

Completing User Information

• After entering correct details, users receive an email with login credentials: CPF as username and a temporary password.

Manual Access

• A manual is available on the portal detailing all procedures for using the system effectively, including project submissions and fee inquiries.

Frequently Asked Questions

Addressing Common User Queries

• The portal includes FAQs addressing common concerns such as scheduling technical assistance appointments.

Migration of Processes

• A significant topic discussed is migrating printed processes to digital formats within IFK OSCIP. This transition aims to streamline previously paper-based processes into electronic ones.

Clarification on Migration Procedures

Understanding Migration Requirements

Process Migration and User Access Issues

Migration of Project Processes

• The process involves substituting an approved project, requiring the technical responsible to request migration from printed documents to the system.

• After migration, the technical responsible can access the migrated process and must also request updates for data registration due to system changes.

• If a renewal or second copy is needed for a printed document not in the system, it must undergo migration before being issued anew.

• During migration requests, mandatory data must be provided to facilitate searching for processes in print format.

• Migration occurs only under specific conditions outlined previously; other situations do not qualify.

User Access Challenges

• Users often forget their login credentials, leading to account lockouts after three failed attempts.

• A password recovery option exists where users can input their CPF to receive a reset link via email.

• If users no longer have access to their registered email, they need to update their contact information with the council first before recovering their account.

Renewal Process Insights

• Many users express confusion regarding renewal numbers associated with digital processes and how they relate post-renewal.

• Each new issuance of a document includes an incremented number indicating how many times it has been issued for that specific process.

• Users should ensure they are using the correct number when requesting renewals; otherwise, they may encounter issues during issuance.

System Navigation and Functionality

• Upon successful renewal approval, users must return to the portal to issue a new AVCB (Auto de Vistoria do Corpo de Bombeiros).

• The user interface allows searching by either project number or receipt number for ease of access post-renewal.

• It’s crucial that users enter the updated receipt number after renewal; failure to do so will result in errors during document issuance.

Conclusion on System Usage

• Understanding these processes is vital for effective navigation within the system and ensuring compliance with procedural requirements.

Pre-registration Process Overview

Understanding Pre-registration

• The pre-registration process is essential for users who have not yet completed it, allowing them to search by event date, owner name, CPF/CNPJ, and other filters.

• Users can access the pre-registration section through a dedicated button in the system's interface to input project details such as type, height, and preventive measures.

• A manual is available to guide users through the pre-registration steps if they encounter any difficulties.

Technical Assistance Form

• Accessing the technical assistance form leads users to a search screen where they can review past requests made by their responsible technician.

• To create a new request (fato), users must first navigate through the search screen before accessing the new request form linked to their projects.

Request Submission Details

• Users can specify the type of request and municipality while also having the option to upload files related to their submission.

• The electronic form replaces printed forms; attachments are optional unless deemed necessary by the user.

User Data Update Functionality

Updating Personal Information

• Users can update personal data such as address and email directly within their profile on the system for better communication with council services.

Support Resources Available

Help Desk Accessibility