Gestión por Procesos

Introduction

The basics of determining process management according to ISO 9001, focusing on necessary processes for quality management systems.

Determining Processes

• A process involves interrelated activities that transform inputs into outputs.

• Key considerations in each process include defining required inputs and expected outputs, sequencing activities, and interactions between processes.

• Determining suppliers and customers within processes is crucial, often involving other system processes or stakeholders.

• Applying criteria and methods to ensure effective operations and control is essential for adding value at each step.

Resources and Responsibilities

• Identifying necessary resources like human, financial, physical, technological resources for process development is vital.

• Assigning responsibilities ensures planned activities are carried out effectively to achieve desired outcomes.

Risks, Evaluation, and Improvement

• Recognizing risks and opportunities within processes helps prevent issues and leverage chances for improvement.

• Evaluating processes involves implementing changes to achieve intended results using operational indicators and verification tools.

• Continuous improvement is emphasized to innovate, automate, and enhance activities constantly to meet environmental needs effectively.

Examples of Process Networks

Illustrative examples of process networks from various sectors showcasing the diversity in the number of processes based on organizational requirements.

Process Network Examples

• Examples demonstrate how a management system can contain varying numbers of processes tailored to deliver value and satisfy stakeholders' needs.