Tema 5: Laboratorio de Gobierno y Transformación Digital

Laboratory of Government and Digital Transformation

This section discusses the challenges faced during the COVID-19 pandemic, emphasizing the need for digital transformation in government services. It introduces the "Facilita Perú" project as an innovative solution to digitize processes and services.

Challenges Faced During the Pandemic

• The unexpected onset of the 2020 pandemic led to unprecedented challenges, highlighting the necessity for rapid and effective solutions amidst quarantine and social distancing.

Initiatives for Digital Transformation

• Public entities experienced a significant shift towards digital tools to address citizen demands, although concerns arose regarding resource constraints hindering orderly and secure management.

Facilita Perú: Innovative Solution

• The Secretariat of Government and Digital Transformation initiated the Facilita Perú project to innovate by digitalizing procedures and services, focusing on creating value for citizens through new ideas implemented via a collaborative ecosystem.

Importance of Innovation in Public Sector

• Innovation in the public sector involves generating valuable ideas for citizens through research, implementation of digital solutions, and fostering a collaborative environment known as an innovation ecosystem.

Characteristics of Innovative Entities

This part delves into the essential characteristics that entities should possess to drive innovation within and outside their structures.

Cultivating Innovation Culture

• Entities should promote a culture of collaboration, experimentation, continuous learning, leadership, and commitment to delivering value to citizens to foster successful innovation projects.

Team Dynamics in Innovation

• Reflecting on the team behind Facilita Perú highlights resilience in overcoming challenges amid personal losses while maintaining collaboration across institutions to develop solutions benefiting citizens.

Skills for Public Sector Innovation

This segment explores the skills and attitudes necessary for individuals or teams undertaking innovation challenges within the public sector.

User-Centric Approach

• Prioritizing user needs, motivations, frustrations in decision-making processes is crucial alongside creativity, informed decision-making, teamwork flexibility, high iteration capacity as fundamental competencies driving digital transformation success.

Laboratory's Methodology & Objectives

Here we delve into how the Laboratory operates using design thinking methodology with a focus on cocreating technological solutions through collaboration with various stakeholders.

Design Thinking Methodology

• The Laboratory aims at cocreating multicultural technological solutions by activating public challenges through identifying citizen needs. It emphasizes designing innovative solutions via digital projects with an experimental approach termed incubation.

Talent Development & Digital Literacy

Facilita Perú Project Overview

This section provides an overview of the Facilita Perú project, detailing its inception, objectives, and impact on streamlining government services for citizens.

Inception and Objectives

• The team behind the Facilita Perú project started by empathizing with the challenges faced by entities in meeting citizen needs.

• The project aimed to reduce operational burdens by digitizing processes and services, allowing institutions to focus on delivering real value to citizens gradually.

Ideation Process and Prototype Development

This part delves into the ideation phase of the project, focusing on simplifying proposals for public servants to digitalize services without deep technical knowledge.

Ideation Phase

• Numerous simplified proposals were generated to enable public servants to digitize services without requiring extensive technical expertise.

• Efforts culminated in creating a prototype evaluated on July 22, 2020, leading four municipalities to implement the first process on the platform.

Expansion and Impact

Explores the growth and impact of Facilita Perú since its inception, highlighting user adoption rates and service response metrics.

Growth Metrics

• By 2023, over 14,140 user entities had joined the platform.

• More than 1.2 million requests have been addressed as new needs continue to be explored for enhancing public servant work and citizen experience.

Challenges and Future Prospects

Discusses upcoming challenges faced by the project team in ensuring continued digital transformation benefits for public service delivery.

Ongoing Challenges

• The laboratory faces new challenges with a belief in sustained public value generation through digital transformation.

• Facilita Perú exemplifies innovative solutions within a collaborative ecosystem using a replicable methodology adaptable across various sectors.

Community Engagement Opportunities

Highlights opportunities for community engagement through various platforms offered by Facilita Perú's laboratory.

Community Engagement Platforms

• Opportunities include participation in projects addressing public issues via digital tools.