Service Design Academy: What is Co Design

Service Design Academy: What is Co Design

What is Co-Design?

Overview of Co-Design

  • Co-design refers to a variety of design practices aimed at engaging non-designers in the design process, as described by the UK Design Council.
  • It emphasizes collaboration between designers, clients, and communities, allowing end users to participate actively in designing solutions for their problems.

The Shift in Design Power

  • Co-design represents a political shift where power transitions from designers and clients to end users, altering the traditional roles within design projects.

Convivial Tools Concept

  • The term "convivial tools," introduced by Ivan Illich in 1973, advocates for democratizing technology through tools that empower average citizens to apply practical knowledge.
  • These tools enable users to infuse personal meaning into their environment and foster creativity by breaking down barriers between consumers and designers.

The Evolving Role of Designers

Consumer Engagement Spectrum

  • The relationship between consumers and designers has evolved from being entirely separate to existing on a continuum; consumers can be passive or active based on their engagement level with products.

Levels of Creativity

  • Four levels of creativity are identified: doing (getting tasks done), adapting (personalizing items), making (hands-on creation), and creating (expressing individual creativity).

Designer's Role vs. User's Role

  • Users often prefer guidance from designers rather than co-designing complex products like cars; they seek scaffolding that allows them to adapt designs for personal use.

The Collaborative Nature of Modern Design

Shifting Design Methodologies

  • In contemporary design practices, there is a focus on providing frameworks that allow users to express their creativity while still benefiting from expert insights.

Integration of Researcher and Designer Roles

  • The modern approach involves researchers collaborating closely with users during the design process, often blurring the lines between these roles for better outcomes.

Benefits of Co-Design

Enhanced Outcomes Through Collaboration

  • Effective co-design harnesses unique insights from both users about needs/context and specialists about generic solutions, leading to more robust designs that meet user aspirations.

Democratic Nature of Co-Design

  • A key advantage of co-design is its inherently democratic nature, fostering inclusivity in the design process which ultimately benefits all stakeholders involved.
Video description

*Service Design Academy* supports people and organisations to design services that work better for everyone. We offer practical, hands‑on training—from introductory courses to accredited programmes—alongside tailored support for teams looking to embed service design in their everyday work. ▶ Explore our courses and book your place: https://learnwithsda.scot ▶ Work with us on customised training or organisational support: https://learnwithsda.scot ▶ Connect with us on LinkedIn: https://www.linkedin.com/school/service-design-academy