Curso Portaria e Controle de Acesso Grátis - Aula 7 | Mapa do Emprego

Situations of Emergency in Work Environments

Introduction to Emergency Situations

• The instructor, Professor Fábio, introduces the topic of emergency situations that can occur during work shifts at security posts or access control in both residential and commercial settings.

• Emphasizes the frequency of emergencies and the importance of being prepared to handle various situations effectively.

Initial Response Protocol

• The first action for a security guard (porteiro) is to contact public services based on the nature of the emergency, followed by notifying their supervisor.

• It is crucial for the guard to preserve and signal the area affected by the incident to prevent further complications.

Communication Responsibilities

• The security guard is responsible for all communications during an emergency, utilizing available communication tools like phones and intercom systems.

• Notes that procedures may vary across different states in Brazil; however, basic protocols remain consistent.

Specific Emergency Scenarios

Violence and Crime

• In cases of invasion or domestic violence, guards must call 190 for police assistance. They should not intervene directly in conflicts.

• Guards are reminded that their role does not include chasing criminals or intervening in fights; they should only communicate with law enforcement.

Health Emergencies

• For health-related emergencies such as respiratory issues or severe burns, guards should contact SAMU via 192 for urgent medical assistance.

Fire and Rescue Situations

• In fire-related incidents or accidents requiring rescue operations (e.g., falls), guards must call firefighters using 193.

Structural Issues

• The Civil Defense should be contacted during structural emergencies like flooding or building collapses due to heavy rain or other hazards.

Importance of Proactive Measures

• Stresses the need for vigilance; it’s better to err on the side of caution by reporting potential dangers rather than ignoring them.

• Highlights that failing to act when witnessing an emergency could lead to penalties from superiors if proven negligence occurs.

Conclusion on Roles and Responsibilities

• Reinforces that security personnel should never attempt first aid or intervene physically but focus on alerting appropriate services and supervisors.