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English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)
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English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

Arrival and Reservation Issue

The guest, Tom Sanders, arrives at the Transnational Hotel and encounters an issue with his reservation.

Reservation Issue

  • Tom Sanders informs the hotel staff that he has a reservation for a single room for three nights.
  • The staff member cannot find a record of Tom's booking and asks if he booked directly or through a reservation service.
  • Tom confirms that he booked directly and mentions that he has already paid a deposit for the first night.
  • The staff member requests Tom's reservation number to assist in locating his booking.

Alternative Room Option

Due to a glitch in the booking system, the hotel does not have any available single rooms. The staff member suggests an alternative room option.

Alternative Room Option

  • The staff member explains that there are no more single rooms available except for one adjoined room next to a family with children.
  • Despite the potential noise from the neighboring family, the staff member offers to upgrade Tom to one of their business suites at no extra charge.
  • Tom expresses interest in the upgrade but asks about additional costs, specifically mentioning wireless internet access.
  • The staff member assures him that there will be no extra charge for the upgrade and provides him with an access code for wireless internet.

Check-in Process

The check-in process continues as Tom provides identification and fills out a registration form.

Check-in Process

  • The staff member requests some form of identification from Tom since he did not arrive by car.
  • Tom presents his driver's license as requested, confirming that he is from San Francisco.
  • As they engage in conversation, it is revealed that this is Tom's first time visiting New York City.
  • Tom mentions that he has a business conference to attend but also hopes to do some sightseeing.
  • The staff member offers to provide sightseeing tips if needed and proceeds with the check-in process.
  • Tom receives his room key for Room 653 on the sixth floor and is given directions to reach his room.

Conclusion

The check-in process concludes as Tom expresses gratitude and prepares to settle into his room.

Conclusion

  • Tom thanks the staff member for their assistance and expresses appreciation for the upgrade and amenities provided.
  • The staff member wishes him an enjoyable stay at the hotel and encourages him to reach out if any further assistance is needed.
Video description

Get your FREE TRIAL and a 25% DISCOUNT: https://my.linguatv.com/af/english-hotel-tourism You want to improve your English for the hotel and tourism industry? The online language course from LinguaTV was developed in collaboration with the German Hotel and Restaurant Association (DEHOGA Berlin). It is recommended by the American Hotel Association for training hotel employees, meets the highest industry standards, and offers you a very good preparation for your everyday work in the hotel and tourism industry. Get started: https://my.linguatv.com/af/english-hotel-tourism ***** About this episode "Checking In": Storyline: Tom Sanders has arrived at the Transnational hotel. After a long flight from San Francisco, he is happy to have arrived, but due to a problem with the booking system there is no double room available for him. Where will Tom go? What you will learn: • checking in a guest • politely expressing confusion • apologizing for booking errors • compensating the guest • explaining hotel services and amenities • initiating small talk • giving directions For more information please visit: https://my.linguatv.com About "English for Hotel and Tourism": LinguaTV offers an award-winning English course - available online and for smartphone and tablets (Android and iOS) which is designed for English learners and speakers at a intermediate level, who are employed in, or planning to work in the field of hospitality and tourism. The basis of the course is a series of professionally produced videos which cover a range of professions in the hotel and restaurant industries. The focus of the realistic videos scenes, which were produced in cooperation with the hospitality association and a notable 5-star hotel chain, is on how employees in these fields communicate and deal with customers in a variety of typical work-related situations. In addition to the situations from daily live, the courses feature vocabulary trainer with the most important words and phrases needed in communicating with guests and colleagues. Train and improve your English language skills with interactive exercises and games. Collect points while learning and pass the final test in order to receive your personal certificate of attendance. For more information please visit: https://my.linguatv.com or contact us at: https://my.linguatv.com/contactMyLinguaTV.html learn English, language course, Sprachkurs, Englisch lernen; Hotel-English, English for Hotel;