Clase muestra - Cómo conducir entrevistas de requerimientos de software

Interview Techniques for Successful Outcomes

Establishing Trust and Purpose

• Introduce yourself clearly, stating your role and the purpose of the interview to create a trusting environment.

• Example introduction: "Hello, good morning, I am Edgar Fernández, the analyst in charge of these activities for the development project we are working on with you."

• Emphasize confidentiality to encourage openness from participants regarding relevant information.

Structuring the Interview

• Review the agenda sent via email and clarify any doubts about it before starting. Ensure punctuality in beginning and ending the session.

• Request permission to record responses (audio or video) transparently to facilitate later review.

• Outline key discussion points: current sales processes, results obtained today, and obstacles faced by participants. Additionally, address any questions they may have.

Active Listening and Engagement

• Use prepared questions as a guide but remain flexible; actively listen and adapt based on participant responses. Encourage deeper exploration of topics as they arise during conversation.

• For example, inquire about specific processes like sending purchase orders through spreadsheets versus other methods to understand underlying policies or challenges better.

Maintaining Focus During Discussion

• Keep all participants focused on one topic at a time; gently redirect discussions if attention strays from the agenda items outlined earlier. Document off-topic discussions for future reference if necessary.

• Acknowledge contributions while steering back to main topics to ensure comprehensive coverage within allotted time frames.

Concluding Effectively

• Wrap up interviews punctually; express gratitude for participation and outline next steps regarding how their input will be utilized moving forward. Remind them that further contributions can be made later if needed.

• Reinforce that notes should be reviewed immediately after completion of the interview for accuracy and clarity in analysis moving forward.