témoignage LENVAL 4 Support

Overview of Aps Cborg Support Services

Human-Centric Support Experience

• The most appealing aspect of Aps Cborg's support is its human element, utilized primarily when users encounter unresolved issues after checking employee records and payslips.

• Users typically submit a ticket on the Aptis Cborg website, which is described as simple, ergonomic, and quick.

Common Issues and Ticketing Process

• Frequent requests involve what are termed "bugs without answers," such as recent adjustments related to overtime hours and transmission quarter-hours.

• After submitting a ticket, users receive a call within 30 minutes to an hour from support staff who provide detailed assistance or seek further information if necessary.

Effectiveness and Customer Satisfaction

• The support team consistently finds solutions for users; they are noted for their pedagogical approach, often helping users realize they already have the solution at hand.

• The client space is mainly used for validating quotes and recently for creating new employees to manage label printing independently.

Legal Updates and Communication

• For legal updates, multiple channels are utilized including the client space of Abscissborg, which provides weekly legal updates shared with collaborators.

• In summary, the Absissiborg support can be characterized in three words: simple, responsive, and educational.