SMART FEEDBACK - Disfunciones de un equipo, de Lencioni
The Five Dysfunctions of a Team
Overview of Teamwork Challenges
- Teamwork is highly valued in organizations but presents significant challenges.
- Patrick Lencioni outlines five common dysfunctions that hinder high-performance teams, structured as a hierarchical pyramid.
1. Absence of Trust
- Trust is the foundation of effective teamwork; without it, team members may appear invulnerable and fail to acknowledge their mistakes.
- Acknowledging imperfections and relying on one another fosters a true sense of teamwork.
2. Fear of Conflict
- Lack of trust leads to poor conflict management; teams may avoid discussing differing viewpoints, resulting in "artificial harmony."
- Open dialogue about conflicts enhances communication, problem-solving, decision-making, and feedback exchange.
3. Lack of Commitment
- Commitment arises from trust and effective conflict resolution; clarity in discussions helps eliminate ambiguity among team members.
4. Avoidance of Accountability
- Without commitment, both individual and collective accountability suffer, leading to lower standards for excellence and compliance.
5. Inattention to Results
- High-performing teams focus on shared goals and hold each other accountable for achieving extraordinary results.
Conclusion: The Importance of Trust
- Trust is the essential base for building high-performance teams that strive for growth and excellence.