Tiered Services Help

Introduction to Graduation Alliance Online Course

Getting Help and Support

• To seek assistance, click the "Need Help" icon located in the lower left corner of your dashboard. This opens a help and support menu with three contact options.

• Contact your Graduation Alliance teacher for questions regarding assignments or course content.

• Reach out to your school administrator (counselor, teacher, or principal) for issues related to final exam passwords, password resets, enrollment queries, class additions/withdrawals, due dates, and extensions.

• For technical issues with the student learning portal (e.g., login problems or inaccessible course materials), contact tech support.

Frequently Asked Questions

Quiz Answer Recording Issues

• A common issue is answers not recording on quizzes. Ensure you click "Check Answers" before clicking "Finish"; otherwise, scores will not save and will show as zero.

Assignment Score Concerns

• If an assignment shows a zero percent despite no attempts made, it’s because scores default to zero if not completed by the due date. However, students can still complete assignments for a higher grade unless the course has been finalized.

Course Success Strategies

• The course introduction includes a section titled "Course Success Strategies," which is recommended for additional questions and guidance on succeeding in the course.