Cómo comunicarnos con asertividad. Estrella Montolío, lingüista y profesora.
Expressing Opinions Assertively
In this section, the speaker discusses the importance of expressing opinions assertively without causing offense or discomfort.
Techniques for Assertive Communication
- Use "I" instead of "you" when expressing criticism to avoid placing blame on the other person.
- Shifting focus from "you" to "I" in complaints can lead to better reception by the other party.
- The choice of words and how they are delivered significantly impacts how a message is received.
Effective Communication Strategies
This part emphasizes the significance of language and specific communication strategies in fostering effective interactions.
Importance of Language Precision
- Highlighted the impact of word selection on communication outcomes.
- Encouraged making requests rather than complaints to shift responsibility positively.
Being Specific in Communication
- Advocated for being specific in instructions and feedback to facilitate understanding and improvement.
- Illustrated the value of providing concrete feedback for constructive communication.
Enhancing Feedback Quality