Resolución de conflictos - Método de mediación

Conflict Resolution Between Neighbors

Overview of the Conflict

• María and Carlos are neighbors in Santa Clara who have a conflict due to María's two dogs, Tomás and Lucas, which frequently relieve themselves on Carlos's property.

• Carlos has attempted various solutions to address this issue but has been unsuccessful.

Mediation Approach

• Carlos decides to use alternative mediation methods by consulting Martín, the president of the community action board, to help resolve their dispute.

• The mediation process will occur in three phases: preparation, session, and follow-up.

Phases of Mediation

1. Preparation Phase

• A session will be planned involving Carlos, María, and Martín to discuss potential agreements that benefit both parties.

2. Session Phase

• Carlos requests that María take her dogs out on leashes and ensure they relieve themselves in appropriate areas while cleaning up after them.

• María's request is for Carlos not to disturb her dogs further; Martín proposes a compromise where María agrees to comply with Carlos’s request if he becomes more tolerant towards her pets.

3. Follow-Up Phase

• Martín will monitor compliance monthly to ensure both parties adhere to the agreed terms moving forward.