DeliverThat Ride Along & App Tutorial

Driver Application and Ride-Along Onboarding

In this section, the speaker introduces the driver application and explains the onboarding process for new drivers.

Marking Yourself Available

• To start receiving offers, drivers need to mark themselves as available in the driver app.

• Once marked as available, offers will appear in the offers queue on the right-hand side of the screen.

Accepting Delivery Offers

• Drivers can accept delivery offers by clicking "Accept Delivery" in their jobs queue.

• They can review order details, including commissions and special instructions, before committing to a delivery.

Reviewing Order Details

• Drivers should scroll down to review all metadata and delivery details.

• Special instructions from customers may include security or parking instructions.

• It is important to check commissions and ensure that the order makes sense.

Releasing or Reporting Issues with Deliveries

• If a driver decides not to commit to a delivery, they can click on the three dots in the top right corner and choose to release it.

• There is also an option to report issues at pickup or drop-off locations.

Navigating to Pickup Location

This section covers how drivers navigate to pickup locations using the driver app.

Starting Delivery and Getting Catering Bags

• After marking themselves as available, drivers slide to start a delivery.

• To navigate, they simply click on the address in the app which takes them to their default maps application.

Arriving at Pickup Location

• When arriving at a pickup location, drivers slide to complete the task of "Arrive at Pickup."

• They then identify themselves with order ID and customer name before loading up their catering bags.

Pickup Process Recap

This section summarizes the pickup process and interactions with restaurant employees.

Confirming Order Contents

• Drivers confirm order contents with a store employee, ensuring they have received everything.

• They use the scribble signature icon to collect a signature from the employee.

Departing from Pickup Location

• After confirming order contents, drivers slide to depart the restaurant.

• They click on the drop-off address in the app to navigate to their next destination.

Arriving at Drop-off Location

This section explains what drivers should do upon arriving at the drop-off location.

Reviewing Special Instructions and Contacting Customer

• Drivers review any special instructions for the drop-off location.

• If needed, they can contact the customer by clicking on the contact icon in the driver app.

Troubleshooting and Live Support Hotline

• If there are issues finding or contacting the customer, drivers can try alternative phone numbers provided in the order details.

• As a last resort, drivers can contact live delivery support through text or call using 315-630-3330.

Buffet Style Setup at Drop-off

This section emphasizes setting up buffet-style deliveries at drop-off locations.

Importance of Buffet Style Setup

• Setting up buffet-style deliveries is crucial for catering orders.

• Detailed setup diagrams and photos can be found on ideliverthat.com/dap (driver assistance portal).

The transcript does not provide further content beyond this point.

New Section

This section recaps the drop-off process for delivery drivers.

Recap of Drop-off Process

• Upon arrival at the location, the driver contacts the customer as needed.

• The driver calls or texts the live delivery hotline if necessary.

• A buffet-style setup is executed for the customer.

• The driver takes a photo of the setup to confirm delivery details.

• This photo helps resolve any confusion or complaints from customers.

New Section

This section explains how to complete the last task of departing from the drop-off location and accessing delivery history.

Departing from Drop-off Location

• After completing all tasks, including taking a photo, the driver slides to depart from the drop-off location.

• By sliding one more time, the driver completes this final task.

Accessing Delivery History

• To view completed deliveries and earnings, drivers can click on their profile icon and navigate to the History tab.

• In this tab, they can see signatures, photos, timestamps, and earnings associated with each completed delivery.

New Section

This section concludes the ride-along experience and provides information about accessing driver application tutorials.

Conclusion of Ride-along Experience

• The ride-along experience and tutorial for drivers come to an end with this section.

• Drivers are encouraged to review their completed deliveries in their history tab for reference.

Accessing Driver Application Tutorials

• Drivers can access tutorials and additional resources within their driver application.