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Making an appointment with the doctor on the phone
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Making an appointment with the doctor on the phone

Making an Appointment with the Doctor

Initial Contact with Receptionist

  • The patient, Emily Chen, initiates a phone call to Dr. Evans's office to schedule an appointment.
  • The receptionist greets the patient and inquires about her symptoms, indicating a standard procedure for appointment scheduling.

Patient's Symptoms and Urgency

  • Emily reports having a cold accompanied by a very sore throat and expresses concern that she may need antibiotics.
  • The urgency of the situation is highlighted as Emily requests an appointment "as soon as possible."

Appointment Scheduling

  • The receptionist checks Dr. Evans's availability and confirms an opening at 3:00 p.m., which Emily accepts.
  • A clarification is made regarding whether Emily is a new patient; she responds that she has seen Dr. Evans before.

Personal Information Collection

  • The receptionist requests Emily’s name and phone number to finalize the appointment details.
  • Emily provides her full name (Emily Chen) along with her contact number (7855513219).
Video description

This short video will help your beginner ESL students navigate making an appointment with their doctor. The video is part of the "Making an appointment with your doctor" lesson plan on the ESL Directions website (http://esldirections.ca/where-do-you-want-to-go/resources-for-beginners/build-your-own-lessons/health/at-the-doctor/making-an-appointment-with-your-doctor/).