Le traitement des CRM Identité 121

CRM 121: Understanding Identity Management

Overview of CRM 121 and Its Importance

• The CRM 121 identity type is generated from monthly reports, highlighting discrepancies between individual identities as reported and those in the national identifier management system. This ensures accurate identification for social benefits processing.

• Accurate data is crucial for calculating social benefits such as retirement pensions, unemployment rights, and health entitlements managed by the Caisse Nationale d'Assurance Vieillesse (CNAV).

Processing Anomalies in Individual Data

• The video outlines a key tool that assists in correcting identifying data like NIRE (National Identifier), name, and date of birth. It aims to simplify the process of addressing discrepancies efficiently.

• Upon encountering an anomaly during case opening, a pop-up alerts users about discrepancies or unrecognized individuals, providing two options: address the CRM immediately or defer it for later review.

Handling Discrepancies

• Users can select periods and establishments to manage anomalies either individually or en masse; reference data appears in blue while employee record data shows in red for easy comparison. If corrected post-report submission, statuses update accordingly.

• After validating reference data corrections, users can process selected cases which will remove anomalies from records automatically updating employee files with corrections made. A green status indicator confirms successful updates.

Addressing Unrecognized Individuals

• For individuals marked as unrecognized, statuses indicate whether they are not found or if there’s potential confusion regarding their birth dates requiring verification and correction actions.

• By right-clicking on an employee's name within the system interface, users can access their records directly to make necessary adjustments; changes will reflect updated statuses indicating modifications have been made but still require verification.

Finalizing Corrections

• The CRM 121 processing screen is accessible via right-click options where statuses change to "processed" once all identified anomalies are addressed effectively across all records involved with the establishment concerned. This ensures comprehensive resolution of identity issues within the system.