[YB] M3L4P3 - Exemplo

Process Mapping in Certification: A Case Study

Overview of the Company and Challenges

• The company "Topa Tudo," a retail business, is in its third year of the License Climate program. It has identified a low certification rate of 63% for its Green Belt certification, significantly below the expected 99%.

• The organization faces the challenge of increasing this certification rate to 90% within the next 12 months. A Black Belt has been tasked with identifying causes for non-certification.

Understanding Certification vs. Training

• Certification differs from training; training is an initial stage in Six Sigma capacity building, while certification requires presenting an applied project.

• Many individuals are trained, but few complete projects necessary for certification. This gap highlights a need for improvement in project execution among trainees.

Benefits of Increased Certification Rates

• Increasing the number of certified professionals leads to more Green Belts developing projects, which are linked to financial performance improvements within organizations.

• Organizations adopt this philosophy as it encourages personnel to implement improvements and achieve results, enhancing their professional value and market prestige.

Process Steps for Certification

• The process consists of four macro stages:

• Convocation: Inviting candidates to training.

• Training: Conducting educational sessions.

• Project Execution: Guiding candidates through project completion.

• Certification: Evaluating candidates for final approval.

Detailed Process Mapping

• Each stage has specific inputs and outputs:

• Convocation Inputs: Candidate availability, director authorization, appropriate context (e.g., timely email).

• Convocation Outputs: Confirmation emails and accurate information about training logistics.

• For the Training phase:

• Inputs: Consultant presence, venue setup, materials (e.g., computers).

• Outputs: Completion records (attendance), participant evaluations.

• In Project Execution:

• Inputs: Methodology guidelines, team alignment on scope and deadlines.

• Outputs: Achieved goals documented with results meeting standards.

• Finally, during Certification:

• Inputs: Consulting support and performance assessment matrices.

• Outputs: Final scores leading to Green Belt approvals.

This structured approach allows comprehensive understanding of all variables involved in achieving successful certifications within the organization.