ENTREVISTA DE ESTHER

Introduction to the Research on Mental Health in Peru

Purpose of the Conversation

• The research aims to address the significant increase in depression and anxiety levels among the Peruvian population.

• The team seeks to understand user experiences with their application prototype, emphasizing that all feedback is valuable.

• Participants are assured that conversations are confidential and anonymous, with information shared only within the research team.

User Introduction

• Ester introduces herself as a resident of Santa Anita, indicating her willingness to engage with the application prototype.

Initial Impressions of the Application Prototype

First Interaction Experience

• Ester finds the app easy to navigate and appreciates features like AI assistance and access to doctors. She feels it could provide support during times when she lacks emotional backing.

• She describes her initial thoughts as positive, noting simplicity in using the platform which enhances user experience.

Features That Capture Interest

Tools and Functions

• Ester expresses particular interest in Lumi (the AI feature), highlighting its voice interaction capability for easier communication without lengthy text input.

• The presence of various doctors within the app also appeals to her, suggesting a diverse range of support options available through the platform.

Explaining Application Utility

Description for Others

• Ester describes the app as a helpful resource for individuals struggling with emotions or seeking someone to talk to without fear of judgment from friends or family. This highlights its role as a private support system.

Motivation for Recommendations

• She would recommend "Contigo" due to its privacy features, allowing users to share personal issues without disclosing them to close contacts like family or friends. This aspect is crucial for those who prefer confidentiality regarding their struggles.

Coping Mechanisms Through Application Use

Utilizing Features During Difficult Times

• In moments of stress or anxiety, Ester envisions using techniques provided by the app for emotional regulation and relaxation strategies, showcasing practical applications of its resources during challenging times.

Engagement Timing and Situational Usefulness

Ideal Usage Scenarios

• Ester indicates that she would likely use this application at night when feelings of loneliness often arise after a busy day, emphasizing how timing can affect emotional well-being management through technology.

Daily Life Applications

• She suggests that situations at work could also benefit from such an application when facing challenges or stressors throughout daily activities, reinforcing its potential utility across various contexts in life.

Application Integration in Daily Life

User's Need for Support

• The user expresses a desire for advice during personal conflicts, indicating a need for emotional support when facing issues with family or friends.

Prototype Feedback

• The user is asked how the app prototype could fit into their daily life, suggesting that it may be beneficial during times of loneliness or distress, particularly at night.

Emotional Well-being Features

• The user highlights the importance of immediate responses from the app, contrasting it with traditional methods like scheduling therapy sessions or reading self-help books. They appreciate the instant feedback provided by the AI assistant.

Privacy and Confidentiality

• The user finds value in conversing with an AI chat or avatar as a form of emotional companionship, noting that discussions remain private and confidential, akin to sharing problems with a trusted friend or family member.

Desired Content within the App

Helpful Resources

• The user expresses interest in specific content types such as breathing techniques and sounds designed to block negative thoughts, which they believe would enhance their experience during difficult moments.

Overall Impressions of the App

• When reflecting on their experience using the prototype, the user appreciates various features including AI assistance and relaxation techniques but shows particular enthusiasm for the AI component itself.

Suggestions for Improvement

Areas of Confusion

• During exploration of the app, while generally positive about its functionality, the user suggests adding more audio resources like relaxing music to help manage overthinking and mental clutter. They feel this could improve overall usability.

Enhancements Desired

• The user reiterates their suggestion regarding audio features aimed at blocking intrusive thoughts as an area for potential improvement within the application’s offerings.

Final Thoughts on Application Utility

Unique Approach

• The user notes that this platform uniquely addresses emotional challenges compared to other applications they have encountered before, highlighting its specialized focus on mental health issues without prior exposure to similar tools.