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Guatemala avanza en el tema de Gobierno Electrónico
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Guatemala avanza en el tema de Gobierno Electrónico

Enhancing Public Services in Guatemala through E-Government

Transition to Electronic Services

  • The Guatemalan government is improving service delivery by transforming opaque, in-person services into electronic ones, enhancing transparency and accessibility for citizens.
  • Citizens previously faced challenges locating services across various websites, leading to wasted time and money; the new approach places citizens at the center of service development.

Standardization and Open Data Initiatives

  • The initiative includes standardizing web portal content with information on both in-person and electronic services, promoting co-creation of data such as operating hours and contact details.
  • Following digital agendas from 2007 and 2013, the Presidential Commission for Transparency (COPRET) coordinated three work plans aimed at integrating technology into public institutions.

Inventorying Public Services

  • A national catalog of public services was created as part of an inventory process initiated in March 2014; however, Guatemala lacks specific regulations for e-government implementation across public institutions.
  • Collaborative efforts among executive institution delegates focused on adhering to international standards like the Ibero-American Charter on E-Government.

Development Framework and Goals

  • Key areas of focus include governmental transformation, digital education and inclusion, improved health controls, and citizen participation mechanisms.
  • The establishment of a high-level technical table integrated various stakeholders to create a technological ecosystem that led to a unified online platform for all government services.

Accessing Information through Unified Portals

  • The new portal (guatemala.gob.gt) consolidates essential information about authorities and their services, categorized for easy access by citizens.
  • Despite advancements in digital service offerings aimed at bridging the digital divide, many individuals still lack internet access; thus, in-person services remain a necessary alternative.
Video description

EN UN MUNDO CRECIENTE EN TECNOLOGÍA CONECTADO Y ABIERTO, EL GOBIERNO DE GUATEMALA, MEJORA LA PRESTACIÓN DE SERVICIOS A LOS CIUDADANOS, TRANSFORMANDO LOS SERVICIOS PRESENCIALES QUE ERAN OBJETO DE FALTA DE TRANSPARENCIA A SERVICIOS ELECTRÓNICOS, ABRIENDO DATOS PARA AUDITAR SU DESARROLLO. MUCHOS DE LOS SERVICIOS QUE LAS INSTITUCIONES PRESTABAN NO ERAN CONOCIDOS POR LA POBLACIÓN Y POR ELLO DEBÍAN IR DE UN LADO A OTRO O NAVEGAR EN DIFERENTES PORTALES WEB PARA UBICARLOS, GENERÁNDOLES GASTO EN TIEMPO Y DINERO.