Suporte EVEO

Server Access Issues and Support Response

Initial Problem Description

• The speaker reports that after restarting the Linux server, they lost SSH access and opened a support ticket for assistance.

• They mention changing the internal IP address of the network, which may have contributed to the issue.

Support Interaction

• The support team responded quickly but provided generic information without addressing the specific problem.

• The speaker expresses frustration with the lack of helpful guidance from support, indicating that their responses were not useful in resolving the issue.

Attempted Solutions

• The speaker attempts to access the terminal through DRAC (Dell Remote Access Controller), hoping to diagnose further but encounters difficulties navigating the interface.

• They note that despite trying various options, there is no change or improvement in accessing necessary features or information.