Entrevista 03 - Validación de producto

Observations on User Interface and Text Clarity

Initial Setup and Navigation

• The session begins with a prompt to start test number three, indicating a structured testing process.

• The speaker mentions navigating freely while providing verbal observations, suggesting an interactive evaluation of the interface.

Language and Terminology Adjustments

• Discussion about language consistency in the interface; terms like "login" and "sign up" may need adjustments for clarity in both English and Spanish contexts.

• Feedback on text length indicates that while it is accessible, further conciseness could enhance user experience.

Professionalism in Communication

• Critique of informal tone in written communication; emphasizes the need for professionalism as this reflects the company's image rather than a casual social media presence.

• Suggestion to balance friendliness with professionalism to ensure the service appears approachable yet credible.

Error Handling and User Experience

Error Messages and User Feedback

• Discussion around error messages such as “unexpected error occurred” highlights potential areas for improvement in user feedback mechanisms.

• Clarification needed regarding user profiles; emphasis on ensuring users can easily navigate their account settings without confusion.

Historical Data Presentation

• Inquiry into how travel history is presented; initial impressions suggest it resembles a complaint log rather than a historical record, indicating possible miscommunication in design intent.

Language Formality and Clarity

Request Phrasing Improvements

• Suggestions made to refine phrasing for requests within the application, advocating for more formal language to align with professional standards.

Overall Tone Consistency

• Emphasis on maintaining formality throughout communications within the app; inconsistency noted between informal expressions versus expected professional dialogue.

Passenger Insights and Route Exploration

General Overview of Passenger Experience

• The discussion centers around the passenger's perspective, emphasizing the importance of searching for routes effectively.

• There is a mention of needing to verify certain aspects, indicating a focus on thoroughness in route selection.

• A reference to "solicitor" suggests that there may be legal or procedural considerations involved in the process being discussed.

• The conversation touches upon historical context, hinting at past experiences influencing current decisions or strategies.

• Overall, it is noted that improvements have been made compared to previous instances, suggesting progress in understanding or execution.