Cartão Nomad Explorer pontuação

Changes in Nômade Explorer Card Points System

Overview of the New Points Criteria

• The speaker discusses a recent change in the Nômade Explorer card's points system, shifting from investment-based points to points based on spending on the credit card bill.

• Initial communication suggested that all users would benefit from this new system, but the speaker expresses dissatisfaction as they did not qualify for the benefits.

Customer Experience and Complaints

• The speaker highlights a lack of transparency regarding customer differentiation; two types of customers exist: "pomelo" (investment-based points) and those with over $5,000 invested.

• After filing a complaint, the speaker was able to adjust their point accumulation method and is now earning three points per dollar spent.

Evaluating Personal Benefits

• Users are encouraged to check their app for their specific point criteria by navigating through sections related to cards and benefits.

• The speaker notes that accumulating three points per dollar spent is advantageous given their high monthly expenses, contrasting it with waiting for investment growth.

Considerations for Other Customers

• Viewers are advised to assess whether it makes sense for them to meet spending thresholds or if maintaining investments is more beneficial.

• The term "pegadinha" (trick or catch) is used to describe how changes were communicated without clear distinctions between customer types.

Recommendations and Final Thoughts

• If dissatisfied with how point accumulation is handled, customers can file complaints; however, there’s no guarantee of resolution.

• Despite initial frustrations, the speaker believes that the Nômade card still offers competitive advantages compared to other market options.