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EXCLUSIVE: Grammarly CEO: This Is Why ChatGPT Won't Kill My Business
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EXCLUSIVE: Grammarly CEO: This Is Why ChatGPT Won't Kill My Business

Introduction

In this section, Diane Brady interviews Rahul Roy Chowdhury, the new CEO of Grammarly. They discuss his background and what attracted him to the role.

Background and Attraction to Role

  • Rahul Roy Chowdhury joined Grammarly two years ago as head of product.
  • He was attracted to the company's mission of improving lives by improving communication.
  • The company has expanded beyond grammar and spelling correction to include tone, clarity, and gravity.
  • With generative AI, Grammarly can now help with all stages of communication.

New AI Tool

In this section, Diane Brady asks about the new AI tool that replaces the CEO.

New AI Tool

  • The new AI tool is called Grammarly Go.
  • It expands on the benefits provided by Grammarly from just revision phase to all phases of communication.
  • It helps with conception, composition, revision, comprehension phases of communication.

Effective Communication

In this section, Rahul Roy Chowdhury discusses how effective communication matters in getting your point across.

Effective Communication

  • Communicating effectively matters in getting your point across in the way you intend it.
  • This is what Grammarly aims to do as a product - help people communicate more effectively.

Attraction to Role

In this section, Diane Brady asks about what attracted Rahul Roy Chowdhury to become CEO.

Attraction to Role

  • Rahul Roy Chowdhury deeply cares about making Grammarly successful in whatever capacity he can do it.
  • He is optimistic about their opportunity ahead to scale their product and help more people communicate more effectively.

Generative AI

In this section, Diane Brady asks about generative AI and how it affects Grammarly.

Generative AI

  • Generative AI is at the heart of Grammarly Go.
  • It expands on the benefits provided by Grammarly from just revision phase to all phases of communication.
  • It helps with conception, composition, revision, comprehension phases of communication.

Assistive vs Preparatory Tool

In this section, Diane Brady asks if Grammarly Go becomes a preparatory tool instead of an assistive tool.

Assistive vs Preparatory Tool

  • Grammarly has expanded beyond grammar and spelling correction to include tone, clarity, and gravity.
  • With generative AI in Grammarly Go, it can help with all stages of communication.
  • The goal is not to take over the function but to help users do the function more effectively.

Developing Generative AI Tools

In this section, the speaker discusses how they develop generative AI tools and their approach to incorporating new technology.

Approach to Developing Generative AI Tools

  • The company's approach is to find a user problem that they can uniquely solve and then find the best technical ways to solve that problem.
  • They have built several ML and AI pipelines in-house with Grammarly Go, but they also partner with other companies like Azure and OpenAI.
  • The speaker emphasizes that they layer on new technology to existing solutions rather than replacing them entirely.

Dealing with Competition

  • The speaker focuses on helping users solve problems that they think they can uniquely solve. They do not get caught up in what others are doing or novelty.
  • The company is laser-focused on helping users solve their problems. If there is innovation in the space, it will provide better services for users.

Advice for Leaders

  • Leaders should stay focused on users and solving user problems. They should force themselves even if it's uncomfortable to go back to solving user problems.
  • Leaders have a responsibility to bring AI to users in a safe responsible way that doesn't increase bias or risk.

The TRUE Framework

In this section, the speaker introduces the TRUE framework which stands for Trust, Responsibility, User Control, and Empathy.

Introduction to the TRUE Framework

  • The TRUE framework stands for Trust, Responsibility, User Control, and Empathy.
  • Trust is about ensuring safety precautions and privacy guarantees are in place.
  • Responsibility involves quality and bias mitigation efforts when evaluating models.
  • User control ensures that users have control over their experience with technology.
  • Empathy focuses on solving real user problems rather than just throwing technology at them.

Risks of Machine Learning

In this section, the speaker discusses the risks associated with machine learning and how leaders need to be deliberate and intentional about deploying these technologies at scale.

Risks Associated with Machine Learning

  • There are benefits to machine learning but also risks that need to be addressed.
  • Leaders need to be deliberate and intentional about deploying these technologies at scale.
  • There needs to be a responsible path forward for AI deployment.
  • Technology should augment us rather than displace us.

Regulation of AI

In this section, the speaker talks about the need for regulation in AI deployment.

Need for Regulation in AI Deployment

  • The conversation around regulation is important because AI is powerful.
  • Legislation can help ensure responsible deployment of AI technologies.

The Risks of Dominant Tech Titans

In this section, the speaker discusses the risks associated with dominant tech titans and their powerful technology of generative AI.

Risks of Dominant Tech Titans

  • The public doesn't like when there are too many Tech Titans with too much power.
  • There is a risk in technology that has been true for decades.
  • Innovation is not restricted to a few companies or behemoths; it is widespread across the entire industry.
  • It will be interesting to see the impact on jobs as many companies are facing job cuts due to AI replacing human labor.

Vibrancy of Technology Ecosystem

In this section, the speaker talks about how vibrant the technology ecosystem is and how innovation is happening at an unprecedented pace.

Vibrancy of Technology Ecosystem

  • The current period of excitement and pace of change in technology is energizing.
  • Innovation is widespread across the entire industry.
  • The speaker has been working in tech for a long time and has never seen such an exciting period before.

Importance of Effective Written Communication

In this section, the speaker emphasizes the importance of effective written communication and how tools like Grammarly can help improve it.

Importance of Effective Written Communication

  • On average, knowledge workers in the US spend more than half their workweek engaged in written communication.
  • Over the last 12 months, time spent on written communication has gone up by 18%, but its effectiveness has gone down by 12%.
  • Doing more faster is not a solution; better communication is needed.
  • Tools like Grammarly can help improve written communication by finding exactly the right words to use to get one's point across effectively.

Preparation for CEO Role

In this section, the speaker talks about their preparation for the CEO role and how being a chief product officer can be good preparation.

Preparation for CEO Role

  • There is no blueprint that applies everywhere when it comes to preparing for the CEO role.
  • The speaker deeply cares about Grammarly and making it successful.
  • Being a chief product officer can be good preparation for the CEO role, but every situation is different.

AI and Grammarly

In this section, the CEO of Grammarly talks about his experience with AI and how it applies to the company. He also discusses the company's roots in Ukraine and its decision to suspend services in Russia.

Experience with AI

  • The CEO has extensive experience working with AI at Google and other large-scale organizations.
  • Grammarly is unique, and the focus is on recognizing what the company needs to build the best product for users.

Roots in Ukraine

  • Grammarly was started by Canadian citizens but in Kiev.
  • The company has deep roots in Ukraine, and they have employees there who are going through a difficult time due to ongoing conflict.
  • The company is committed to supporting its employees in Ukraine and demonstrating support for the Ukrainian people.

Suspension of Services in Russia

  • Grammarly suspended access to its service from Russia and Belarus because employees were actively in harm's way as a result of actions taken by those countries.
  • This decision was made to signal support for their employees.

Growing Business Opportunities

In this section, the CEO talks about his optimism for growing business opportunities despite economic uncertainty.

Economic Climate

  • There is some uncertainty around generative AI, but overall there is a ton of opportunity.
  • Grammarly has been around for over a decade, but over the last few years, they have focused on helping businesses drive impact and value.
Video description

Rahul Roy Chowdhury, the new CEO of Grammarly, joins "Forbes Talks" to discuss why he's taken the lead on the growing software company, how long Grammarly will suspend service in Russia, the risk of training ChatGPT to disrupt what he does, the need for legislation on AI, and more. Read the full story on Forbes: Subscribe to FORBES: https://www.youtube.com/user/Forbes?sub_confirmation=1 Fuel your success with Forbes. Gain unlimited access to premium journalism, including breaking news, groundbreaking in-depth reported stories, daily digests and more. Plus, members get a front-row seat at members-only events with leading thinkers and doers, access to premium video that can help you get ahead, an ad-light experience, early access to select products including NFT drops and more: https://account.forbes.com/membership/?utm_source=youtube&utm_medium=display&utm_campaign=growth_non-sub_paid_subscribe_ytdescript Stay Connected Forbes newsletters: https://newsletters.editorial.forbes.com Forbes on Facebook: http://fb.com/forbes Forbes Video on Twitter: http://www.twitter.com/forbes Forbes Video on Instagram: http://instagram.com/forbes More From Forbes: http://forbes.com Forbes covers the intersection of entrepreneurship, wealth, technology, business and lifestyle with a focus on people and success.