Unfassbar! Tesla verliert Kundenauto einen Tag vor Auslieferung...
Tesla Delivery Odyssey
In this video, the speaker talks about his experience with ordering and receiving a Tesla car. He shares the challenges he faced during the delivery process and how he eventually received his car.
Ordering Process
- The speaker ordered a Tesla car in 2019 after seeing it unveiled.
- He changed the color of the car from black to white for a brighter interior.
- The estimated delivery time was initially 1.5 years, but it was later extended due to various factors such as the pandemic and raw material shortages.
Delivery Challenges
- The delivery date was pushed back multiple times, causing uncertainty for the speaker.
- The speaker received an email requesting payment even though he had not been notified of any invoice or payment due.
- After making the payment, he contacted a service representative to inquire about adding a tow hitch to his car.
Final Thoughts
- Despite facing several challenges during the delivery process, the speaker is happy with his Tesla car and believes that other automakers also face similar issues with deliveries.
Tesla Delivery Issues
The speaker describes their experience with Tesla delivery issues, including receiving multiple invoices and refunds for different vehicles, confusion over the configuration of the car, and a delayed delivery.
Multiple Invoices and Refunds
- Received multiple invoices and refunds for different vehicles.
- Confusion over the configuration of the car.
- Requested to speak with someone on the phone to resolve the issue.
Delayed Delivery
- Scheduled delivery for Friday at 10 am in Haag.
- Received a call at 9:40 am that the truck carrying the car had broken down in Leipzig.
- Was told that they would try to deliver it later that day but was not successful.
Getting a Rental Car
The speaker suggests getting a rental car to deal with the situation.
Rental Car Solution
- The speaker suggested getting a rental car to the Tessin employee.
- A colleague helped the speaker get a rental car quickly.
- The GPS data showed that the missing vehicle was in Nuremberg, making it impossible to pick up by 10 am on Saturday.
Vehicle Delivery Notification
The speaker receives notification that their vehicle has been delivered.
Delivery Notification
- At work, the speaker received a push notification that their vehicle had been delivered.
- The speaker went to the delivery center at 2 pm on Saturday to pick up their vehicle.
Vehicle Retrieval and Inspection
The speaker retrieves their vehicle from the delivery center and inspects it.
Retrieval and Inspection
- The Tesla employee helped locate the vehicle in the delivery center.
- Upon inspection, there were no major issues with the vehicle's quality.
- There was some minor dirt on one of the B-pillars, likely due to transportation.
Tesla's refusal to mount winter tires
In this section, the speaker discusses his experience with Tesla's refusal to mount winter tires and suggests that Tesla should consider mounting accessory wheels for customers who purchase them.
Refusal to Mount Winter Tires
- The speaker was forced to drive home in snowy conditions on summer tires because Tesla refused to mount winter tires on his car.
- Tesla refuses to mount accessory wheels for customers who purchase them, citing concerns about their safety and legality.
- The speaker suggests that Tesla could charge a fee for verifying the safety of accessory wheels and mounting them on customer cars, which would save customers time and effort.
- The speaker recalls a positive experience with Tesla's customer service in the past but notes that recent experiences have been less satisfactory.
Customer Service Issues at Tesla
In this section, the speaker discusses issues he has had with Tesla's customer service and suggests that they need to improve their communication with customers.
Poor Communication from Customer Service
- Despite spending 70,000 euros on his car, the speaker feels that he has not received adequate support from Tesla's customer service team.
- The speaker criticizes Tesla employees for providing false information about the status of his car during delivery and repair processes.
- The speaker emphasizes the importance of good communication between companies and their customers.
Tesla Service Center Issues
In this section, the speaker discusses issues with Tesla's service centers and how it affects customers.
Problems with Service Centers
- Customers have reported driving long distances to service centers only to find out their car is not ready.
- The frequency of these issues is alarming.
- The speaker believes that if Tesla fails, it will be due to poor service.
Acknowledgment and Thanks
- The speaker thanks the person for performing a wheel alignment on their car.
- They express excitement about the results.