ماذا تقدم عملية الفولفيلمينت للبائع والمشتري عبر الإنترنت What Fulfillmen Offer for Customers
Introduction
The speaker introduces himself and explains that he will be speaking English with an Egyptian accent to make it easier for listeners from Arab countries.
Starting a Business
The speaker explains the steps to start a business in e-commerce.
Steps to Start a Business
- Go to the fulfillment center and sign up.
- Bring products from China or any other place in the world.
- Add products to social media, internet marketplaces, eBay, Amazon, etc.
- No need to rent a private warehouse or buy one container. Can buy as little as 20 pieces of product.
Fees and Pricing
- Speaker cannot answer fees and pricing in one sentence.
Why Fulfillment?
The speaker explains why their company is called "Fulfillment" and how they offer five different categories of services.
Why Fulfillment?
- "Fulfillment" is an aesthetic name for their company that attracts more people to join them.
- They have experience in this field for more than five years.
Five Categories of Services
- Warehouse storage
- API integration
- System for customers to use
- Pick and pack services
- Logistics services
Warehouse Storage and System Support
In this section, the speaker discusses two services offered by their company: warehouse storage and system support.
Warehouse Storage
- The company offers free storage for customers' products in their warehouse.
- The company commits to ensuring the safety of customers' products and handles them with care.
- The company closely inspects products upon arrival at the warehouse and adds them to the system so that customers can receive alerts about stock levels, shipping rates, etc.
System Support
- The company offers a powerful software for managing shipping tasks that is developed by their own IT team.
- Customers are given a unique ID and password to log in to the software where they can control their inventory, data reports, tracking, shipping rates, etc.
- The software sends alerts to customers about stock levels and other updates related to their products.
API Integration
In this section, the speaker discusses API integration as a solution for optimizing orders.
- API integration is a solution offered by the company for optimizing orders.
- By integrating with customers' back-end systems through an API key, all orders will be automatically processed without any manual work needed.
- The company has already integrated with some main shopping carts like Shopify Magento Amazon eBay which Alex first inside China we also integrated with Thomas in town so here we connect to a API key with your back-end so all the orders regularly will go on so XML yeah exactly so there we be say to our customer you just focus on yourselves and your dream rest we will do for you you don't need to think about the tracking number updates to get some no no need to do any any other man works.
Picking Packing Services
In this section, the speaker discusses picking and packing services offered by their company.
- The company offers picking and packing services for customers who want to brand their products.
- The company asks customers to provide the retail value of their products so that they can ensure that customer expectations are met upon delivery.
Picking, Packing and Logistics Services
In this section, the speaker discusses the picking, packing and logistics services offered by their company.
Designing for Boxes and Wrapping
- Coupons are provided as instructions on how to use products.
- Logo designing is done for boxes, bubble wrapping, gift wrapping etc. to make customers feel better about their products.
Picking and Packing Services
- Multiple SKUs of products can be managed.
- Bulk products and pallets can be managed.
- Customers are much happier with these services.
Logistics
- Orders are fulfilled through a number of different channels.
- Around 20 to 25 shipping channels are available.
- Shipping channels are categorized into three types: Express channels (3 to 5 days delivery), Standard shipping channels (7 to 14 or 7 to 20 days delivery), Fulfillment special line (6 to 9 days door delivery).
- Special lines exist for Middle East Arab countries including all the Arab countries.
Aliexpress Packet Service
In this section, the speaker talks about the Aliexpress packet service and its impact on customers in different regions.
Aliexpress Packet Service
- The Aliexpress packet service is mainly good for some countries like USA where China Post has a direct contract with USPS resulting in faster deliveries (7 to 15 days).
- For other countries especially Europe and Middle East, it is a terrible experience with long delays (1 month -2 months).
Impact on Customers
- Customers want better service for end customers otherwise it cannot run for a long time.
- The company offers around 25 shipping channels so that customers can choose according to their needs.
Shipping Options
In this section, the speaker discusses the different shipping options available to customers and how they can impact the customer experience.
Available Shipping Options
- Customers have a variety of shipping options to choose from.
- Free shipping is an option, but it may result in longer wait times and limited tracking information.
- Even if you try to track your package through China Post or contact customer service, you may not receive helpful information.
- The best shipping option depends on the product being sold and the target country. Special lines are recommended for major countries like US, UK, Europe, Australia, and Canada. Express lines like DHL are recommended for expensive products or premium customers who are willing to pay more for better service.
Conclusion
This section concludes the transcript.
- No additional content is provided in this section.