RESTAURATION : Transformez votre restaurant avec les outils digitaux 🤳HAPPYCULTURE
How Digital Tools Transform Customer Experience at The Hill Club
Centralized Reservation System
- The Hill Club restaurant utilizes a centralized platform for reservations, allowing customers to book through various channels including the internet, social media widgets, and Google.
- This centralization leads to significant operational time savings in managing seating plans and customer volumes.
Efficient Payment Management
- A payment management tool is integrated with invoicing software and online review platforms via QR codes, streamlining the collection process.
- Customers can pay directly at their tables using the QR code, enabling them to split bills or make partial payments easily.
Schedule Management for Staff
- An ultra-connected scheduling tool allows employees to view their schedules directly through an app, enhancing convenience for both staff and managers.
- This back-office tool significantly reduces planning headaches by automating repetitive tasks related to service scheduling.
Online Review Integration
- The restaurant employs a platform that consolidates reviews from multiple sources like Tripadvisor and Google, creating a comprehensive feedback system.
- Customers are prompted to leave comments after their dining experience, fostering a cycle of continuous improvement based on real-time feedback.
Importance of Social Media Presence
- Instagram plays a crucial role in communicating the restaurant's concept and offerings, acting as a showcase for potential customers.
- High customer ratings are essential; thus, maintaining an active presence on social media platforms is vital for attracting new patrons.