Entrevista 02 - Validación de producto
Introduction to the Application
Overview of Services
- The discussion begins with an introduction to the validation process for a service application, indicating that users can start using it immediately.
- There is mention of frequently asked questions (FAQs) related to the service, suggesting a user-friendly approach to onboarding.
Account Creation Process
- Users are guided on creating an account, emphasizing the need for a university code and an email address. They are advised to remember their login credentials for future access.
- The interface allows users to search for routes created by drivers, highlighting the role of drivers in route management. Users can request rides based on availability.
Requesting Rides and Managing Trips
Ride Request Process
- After submitting a ride request, users receive confirmation that their request has been sent; they can check its status under "my requests." If accepted, they will see updates regarding their trip's status.
- Users have the option to cancel their requests if needed, providing flexibility in managing their travel plans.
Driver Ratings and Information
- Currently, there is no implemented rating system for drivers within the app; however, this feature is noted as a potential improvement for future versions of the application. Users express interest in having more information about drivers available at booking time.
Driver Side Functionality
Creating Driver Accounts
- Drivers must create separate accounts from passengers using different email addresses due to system restrictions aimed at preventing errors during registration. This ensures clarity between passenger and driver roles within the app.
Route Management by Drivers
- Drivers input their vehicle details such as make and model when setting up their profiles; this information aids passengers in identifying vehicles during pickups. Additionally, drivers set their availability for routes which enhances operational efficiency within the app's ecosystem.
Payment Structure and User Experience
Payment Contributions per Passenger
- The payment structure allows drivers to specify how much each passenger should contribute towards shared rides; this promotes transparency in fare distribution among riders while maintaining overall cost-effectiveness for shared trips.
User Interface Feedback
- Overall feedback indicates that both passenger and driver interfaces are intuitive and easy to navigate without requiring extensive explanations or training—this simplicity is seen as beneficial for user experience across demographics. Users appreciate that it minimizes confusion during usage sessions.