Norma ISO 9001. Seguimiento, medición, Análisis y evaluación 9.1 Primera Parte. ISO 9000:2015
Bienvenidos a la Primera parte del apartado 9.1. Es el primer apartado de la evaluación del desempeño, aprenderemos sobre indicadores de gestión y las diferencias entre seguimiento y medición. Estos contenidos son propiedad de ARGUS SOLUCIONES INTEGRALES S.A.S. Los contenidos son distribuidos con la única finalidad de generar conocimiento y entretener, motivados por la contingencia que ha dejado el COVID-19 y la afectación a personas que se quieren formar en sistemas de gestión. Está prohibida su explotación organizacional por parte de terceros, ya sea dentro de ofertas o actividades no autorizadas. Idea original, libreto, edición de audio y video por GINNA KATHERINE SALAS LEAL y VICTOR VLADIMIR BENAVIDES ROMERO. SI TE GUSTÓ, SUSCRIBETE A ESTE CANAL Y DALE LIKE
Norma ISO 9001. Seguimiento, medición, Análisis y evaluación 9.1 Primera Parte. ISO 9000:2015
Evaluation of Performance - ISO9001 Standard
The section discusses Clause 9 evaluation of performance in the ISO9001 standard, focusing on monitoring, measurement, analysis, and evaluation to bridge the gap between planned and executed activities.
General Guidelines for Evaluation
- Identification of guidelines for assessing performance and effectiveness of the quality management system.
- Importance of determining what needs monitoring and measurement to avoid missing valuable information for improvement.
- Analyzing quality characteristics from quality objectives and process objectives to determine monitoring needs.
Monitoring and Measurement
- Planning objectives requires a conscious effort to define characteristics for evaluation.
- Definition of monitoring and measurement in terms of systems, processes, products, services, or activities.
- Significance of tracking compliance with activities such as commitments, reviews by management, manual procedures, timely responses, training plans.
Methods for Monitoring and Measurement
- Tracking compliance with quality characteristics like customer satisfaction, delivery times, non-conforming outputs.
- Establishment of methods for monitoring or measuring analysis and evaluation within the organization.
Indicators for Performance Evaluation
This section delves into indicators used for evaluating performance within an organization based on quantitative expressions to assess process efficiency.
Management Indicators
- Introduction to management indicators as tools aiding in tracking performance through quantitative expressions.
- Components included in indicator planning: name, purpose, formula source data frequency responsibility target characteristic measured.
Importance of Indicator Formulas
- Complexity level of indicator formulas should align with the competence level of those conducting measurements.
- Indicators provide crucial variables associated with quality characteristics facilitating process improvement.
Types and Examples of Indicators
- Examples include absolute value indicators like number of complaints or non-conformities which offer straightforward insights into performance.